Announcement

Collapse

TGC Tour - Congratulations!

Congrats to @kchogan winning the TGC 2016/2017 Winter Tour - Arnold Palmer Invitational !

Join this weeks TGC 2016/2017 Winter Tour - WGC Dell Match Play with 2 rounds at Pine Valley Protee White Tees by Graig118 : http://golfsimulatorforum.com/forum/...ell-match-play
See more
See less

Skytrak customer service

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Skytrak customer service

    SkyTrak thought I'd make a post praising your customer service as my unit developed a fault (wouldn't connect via USB,direct or network mode and it also wouldn't factory reset)on 28/12/16. I received a new skytrak unit today 3/1/17 which was 6 days and included a weekend and bank holiday. Thank you very much.
    Time to play some golf

  • #2
    glad to see this since we may be in the same boat some day.

    Comment


    • #3
      Mine is in for service, they received it the 28th, I hope my turnaround is just as quick, I am dying to play some golf!!

      Comment


      • #4
        I am very happy to report that I also received excellent customer service from Sky Caddie regarding the return of a faulty unit.
        I had a working replacement in my hands within 3 working days.

        Comment


        • #5
          Quick question for you guys, did your SkyTrak just show up at your house or did you receive a shipping notification before hand?

          Comment


          • #6
            Mine just showed up, no notification but I did get a email a few days prior with a change of serial number
            Last edited by colinjm18; 01-03-2017, 10:01 PM.

            Comment


            • #7
              I had a shipping notification, not sure where you are based but I am in the UK and dealt with the UK service center.

              Comment


              • #8
                I'm in the uk to

                Comment


                • #9
                  Why wait? Start playing TODAY!
                  Guys, thanks for the kind words. I think the SkyGolf customer support team has improved leaps and bounds with SkyTrak since its launch. They are all good, hard-working folks who really care about the customer.

                  Comment

                  Working...
                  X