Received Skytrak about 5 days ago and set-it up....Leveled / separate base from hitting mat / lighting / network connection/charged - all good.
Did not get any shots to register with balls positioned on and around the red laser dot - probably tried 150 balls. I then tried a number of other physical adjustments to see if I could get a reading -- the only one that worked was when I raised the skytrak (about 2 inches above my hitting zone) and I received my first registered shot. In this location, it still only registers about 50% of my shots (using same club in same position) and almost no short chip shots (less then 20 yards) registered. I then re-setup my skytrak level with hitting area (not elevated about hitting area) -- no shots again.
- Does the skytrak need to be elevated (1-2 inchs) above the hitting area ?
- Is this what I should expect or should I return to Skytrak for Refund or Replacement ?
- What is the process to return -- how do I contact customer support ? Couldn't find any numbers on their web site.
Appreciate any help by more experienced Skytrak forum members.
BTW -- For the few shots I did hit, it seemed accurate and was really fun.
Thanks again.
Did not get any shots to register with balls positioned on and around the red laser dot - probably tried 150 balls. I then tried a number of other physical adjustments to see if I could get a reading -- the only one that worked was when I raised the skytrak (about 2 inches above my hitting zone) and I received my first registered shot. In this location, it still only registers about 50% of my shots (using same club in same position) and almost no short chip shots (less then 20 yards) registered. I then re-setup my skytrak level with hitting area (not elevated about hitting area) -- no shots again.
- Does the skytrak need to be elevated (1-2 inchs) above the hitting area ?
- Is this what I should expect or should I return to Skytrak for Refund or Replacement ?
- What is the process to return -- how do I contact customer support ? Couldn't find any numbers on their web site.
Appreciate any help by more experienced Skytrak forum members.
BTW -- For the few shots I did hit, it seemed accurate and was really fun.
Thanks again.
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