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ES tour plus - been a long frustrating journey of dissatisfaction
First off, I want to say that I know admin doesn't appreciate it when we, as golfsimforum users, dump on the companies that make these products. I get that. I'm simply here to give my feedback regarding my overall experience with this product. And you can't really separate the company from the product. The product is what makes then company what it is. If you make an awesome product, say like the GC2, the company's reputation becomes tied to that product. Also, the practices and behaviors of the those who work for and are C.E.O. of the company are equally relevant to the the companies product and in turn the user experience of people like me. People who wanted nothing more than to receive the value for which they paid their hard earned dough. So when I speak about my experience with the Ernest Sports ES Tour Plus, Ernest Sports played a large part in shaping that experience.
Anyways, after a couple months of trying to get my unit working correctly, I finally sent it back to earnest sports. I was not thrilled about having to go through the same process all over again with a replacement unit, but I was willing to. They would go nearly a week at times without replying to emails asking where my replacement unit was. Finally, I'd had enough. I said just refund it. And despite some less than polite back n forth, Travis Hancuff, CEO agreed to a refund. I was relieved. For a day or two at least. Over the next few weeks, he would seemingly agree to a specific resolution at least 3 or 4 times. Inevitably to find out he would just go back on his word a couple days later.
So, the following notes I took about a week ago as I was trying to get my head around the whole situation:
Ernest sports has been dragging this process on and on. I was first told that I would have to wait until the 2nd or 3rd week of the month to receive my refund. I was going to have to wait a few weeks and that was quite inconvenient but at least I would get my money back. Then I was told almost two weeks later that they were going to have to review the return policy die to what they claimed was improper use, which is nonsense. It was never used improperly and it never functioned correctly. At this point, needing a working launch monitor and not having the money to go out and purchase a new one, I told Travis Handcuff, CEO of Ernest Sports, that I would be willing to accept a working replacement unit. He told me it would be built that day and shipped out the next day. That was last Wednesday, 6 days ago. Almost every day I sent him an email asking for the tracking number of the replacement unit. Finally, yesterday, 5 days later, he sent me an email saying he had rebuilt the unit and it was being shipped out the next day. Today I get an email from Paula Musone, an Ernest Sports representative, who claims that there was damage to the unit and basically saying that they will return the “damaged” unit to me only when I drop the credit card claim that I placed on the transaction. First of all, They have now had my returned unit for almost 3 weeks. And I’m just now being told about this internal damage. This company is dishonest and they are selling an inferior product. At least, based on the performance of the unit that I received from them.
Look, if I had 50k in the bank, I probably would have just sworn to never by another Ernest sports product again, taken it on the shoulder and thought of it as a lesson learned. ButI don't have that kind of money. When I spent $2700 on an es tour plus, I probably had about $3300 in my my account. At the time, I expected it to be an investment in my future that would allow me to teach from home, not knowing what the future held for the training center that I work at. Instead, what I got was a whole lot of added stress and financial uncertainty during an already very difficult and stressful time.
No one is perfect, ES built a product (supposed to be 2nd gen btw) and it has failed in the eyes of a great many users of this forum. That much I can forgive. It is the lies, misdirection and sudden changes of course that I find to be up hauling. And the behavior of the company and it's minions have been most disappointing of all.
I really hope admin doesn't sensor this. People come to this forum to decide if they should buy a product or not.they deserve to get the whole picture.
Anyways, after a couple months of trying to get my unit working correctly, I finally sent it back to earnest sports. I was not thrilled about having to go through the same process all over again with a replacement unit, but I was willing to. They would go nearly a week at times without replying to emails asking where my replacement unit was. Finally, I'd had enough. I said just refund it. And despite some less than polite back n forth, Travis Hancuff, CEO agreed to a refund. I was relieved. For a day or two at least. Over the next few weeks, he would seemingly agree to a specific resolution at least 3 or 4 times. Inevitably to find out he would just go back on his word a couple days later.
So, the following notes I took about a week ago as I was trying to get my head around the whole situation:
Ernest sports has been dragging this process on and on. I was first told that I would have to wait until the 2nd or 3rd week of the month to receive my refund. I was going to have to wait a few weeks and that was quite inconvenient but at least I would get my money back. Then I was told almost two weeks later that they were going to have to review the return policy die to what they claimed was improper use, which is nonsense. It was never used improperly and it never functioned correctly. At this point, needing a working launch monitor and not having the money to go out and purchase a new one, I told Travis Handcuff, CEO of Ernest Sports, that I would be willing to accept a working replacement unit. He told me it would be built that day and shipped out the next day. That was last Wednesday, 6 days ago. Almost every day I sent him an email asking for the tracking number of the replacement unit. Finally, yesterday, 5 days later, he sent me an email saying he had rebuilt the unit and it was being shipped out the next day. Today I get an email from Paula Musone, an Ernest Sports representative, who claims that there was damage to the unit and basically saying that they will return the “damaged” unit to me only when I drop the credit card claim that I placed on the transaction. First of all, They have now had my returned unit for almost 3 weeks. And I’m just now being told about this internal damage. This company is dishonest and they are selling an inferior product. At least, based on the performance of the unit that I received from them.
Look, if I had 50k in the bank, I probably would have just sworn to never by another Ernest sports product again, taken it on the shoulder and thought of it as a lesson learned. ButI don't have that kind of money. When I spent $2700 on an es tour plus, I probably had about $3300 in my my account. At the time, I expected it to be an investment in my future that would allow me to teach from home, not knowing what the future held for the training center that I work at. Instead, what I got was a whole lot of added stress and financial uncertainty during an already very difficult and stressful time.
No one is perfect, ES built a product (supposed to be 2nd gen btw) and it has failed in the eyes of a great many users of this forum. That much I can forgive. It is the lies, misdirection and sudden changes of course that I find to be up hauling. And the behavior of the company and it's minions have been most disappointing of all.
I really hope admin doesn't sensor this. People come to this forum to decide if they should buy a product or not.they deserve to get the whole picture.
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