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SwingCatalyst sketchy support
Does anyone know someone who works at SwingCatalyst? It seems like they are a small time shop.
I'm opening a training studio and planned to leverage their platform but am reconsidering. I placed a hardware order with them for two of their new cameras, mounts, and a PoE card after trialing their software. The PoE card shipped USPS, was mis-delivered/lost, and as such, I do not have possession of the card. I got a letter from the Post Office stating they effectively lost the package and emailed the sales contact address for order assistance......no reply. I opened a support ticket as a last effort trying to get anyone to simply file a USPS shipping claim on their side and ship a new card. Between the several day lag in between correspondence from support which has not proven helpful to date, no contact whatsoever from sales about my order issue, and the fact that I still don't have the $225 card, I'm not sure where to turn. This has been going on for two weeks now and at this point is just comical.
Honestly, this isn't a major issue if someone would just communicate and ship a new card as one would expect in this scenario. Looking to escalate internally if anyone has a good contact.
For those looking to leverage this company......I'd be cautious.
I'm opening a training studio and planned to leverage their platform but am reconsidering. I placed a hardware order with them for two of their new cameras, mounts, and a PoE card after trialing their software. The PoE card shipped USPS, was mis-delivered/lost, and as such, I do not have possession of the card. I got a letter from the Post Office stating they effectively lost the package and emailed the sales contact address for order assistance......no reply. I opened a support ticket as a last effort trying to get anyone to simply file a USPS shipping claim on their side and ship a new card. Between the several day lag in between correspondence from support which has not proven helpful to date, no contact whatsoever from sales about my order issue, and the fact that I still don't have the $225 card, I'm not sure where to turn. This has been going on for two weeks now and at this point is just comical.
Honestly, this isn't a major issue if someone would just communicate and ship a new card as one would expect in this scenario. Looking to escalate internally if anyone has a good contact.
For those looking to leverage this company......I'd be cautious.
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