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I'm Back

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  • I'm Back

    Hi all,

    It's me. It's been way too long and I apologize for the lack of communication over the last several months. There have been a number of changes in the company and I've let the forum slip from my plate and there's no excuse for that. You guys are primarily what got us to this point and I've personally let you down, essentially since the PGA show.

    1) To answer some floating questions about my role in the company, I have always served as the Director of Software Development for SkyTrak. Earlier this year, I accepted a new role as VP of Development and UX. In the transition period, I've had to coordinate new projects and assemble new teams. But most impactful to our end-users, our plans of releasing v3.4 were subject to serious overhauls of our entire system as it relates to end-user privacy and security. While the features in v3.4 aren't necessarily ground-breaking nor what I would consider major feature upgrades, some of the new features required us to make behind-the-scenes changes, in cooperation with the SkyGolf team, to make sure we are in accordance with new GDPR standards and privacy laws. While we did not have any serious security issues, we did feel that in view of the recent notoriety of security breaches of several much larger and well-known companies, including social media, that it was best for our company and our customers to bite the bullet and implement security upgrades to avoid any vulnerabilities, regardless of how small they may have been. We never foresaw it taking this long and I certainly didn’t want to feed you empty promises along the way, but it’s become increasingly apparent that being silent is no longer an option.

    2) While v3.4 has been significantly delayed and has been the bottle neck for moving forward, we have been pressing forward with several new features in the interim.

    3) SkyTrak is certainly not going out of business - we aren't going anywhere. Sales are stronger than ever and we are constantly looking for new ways to improve the product. Just because I have been absent on the forum doesn't mean that we are not continually looking for feedback and new ideas. Jordan has been an invaluable resource in gathering customer feedback on the forum and helping alleviate some support-related concerns in my absence, and his involvement with the forum will continue to expand.

    4) I always have your best interest at heart. I know it may not be of much consolation due to the lack of communication but please know that my sole focus has been, and always will be, you as the end-user. I know the past few months have been frustrating for you. I feel your pain, believe it or not. This is my life focus and I want SkyTrak to succeed in every capacity.

    5) While I can’t give any concrete answers software, I still want to re-open the communication lines and also squash any rumors or ideas that the company or the product is in trouble. I will make a sincere effort to be more present on the forums during this time and please know that I am always fighting for you as our customers that you may have the best experience possible with SkyTrak.

    -Seth

  • #46
    At this point, everything is out of my hands. It's incredibly hard to come on here knowing that I can't provide the answers you are looking for on software and the inevitable backlash that is sure to follow with each post that doesn't give you those answers. But I do continue to post instead of hiding because there are other matters I still can help with. When I have news on software, believe me, you will be the first to know about it. Until then, please stop the personal attacks on me and our development teams. This is not a matter of competency.

    Comment


    • wbond
      wbond commented
      Editing a comment
      Unfortunately you will never please everyone and sometimes you just have to ignore certain people since no matter what you say they will refuse to listen or believe you anyway.

    • trumb1mj
      trumb1mj commented
      Editing a comment
      It's fair for me to have high expectations for a company I've given thousands of dollars to.

      I read what Seth was saying--there were significant delays due to GDPR requirements and security concerns. Those sort of things need addressing and are the cost of doing business. I totally understand that.

      Now that those changes have gone well beyond a reasonable timeframe, the story has changed. There is an unknown factor that Seth cannot share with us. SkyTrak doesn't want to share this information and they don't feel they owe that to their customers--that's a business decision.

      At this point it's fair to assume there is something much larger at play but pestering Seth is not the right way to go about getting information--sorry, Seth.

    • trumb1mj
      trumb1mj commented
      Editing a comment
      One thing I'll never understand is why the security updates needed to stop all other bug fixes and features? A well staffed engineering team could easily be working through those things while others, for example, are finishing off adjustments for ball speed fixes (that were in robotics testing 7 months ago). Why was GDPR so tied to the graphics updates that were part of 3.4? The lack of updates just seems so deliberate it forces your customers to be suspicious.

  • #47
    It honestly seems like it's just one guy over and over again, so I wouldn't sweat it so much. I'm just hoping the ball speed fix is in by winter when I can't play actual golf 🤞🤞

    Comment


    • Dan McWhirter
      Dan McWhirter commented
      Editing a comment
      Nice rant SkeetShooter! What the heck is GDPR? Privacy related? It's been twenty years of continuous new policy and programming: the turn of the century, SAP implementation (that was all hopeless non-working not understandable BS until management finally buckled and hired higher level SAP consultants at $600/hr), network security (actually requires 24/7 human monitoring to back up the security programs against attacks), network security again for the electric and gas utility systems (plus hardened anti-terror housing and remote backup), what's next?, was it Sarbanes-Oxley? Then...what? LOL

    • SkeetShooter
      SkeetShooter commented
      Editing a comment
      GDPR is the Global Data Protection Regulation. As for some of the blockbuster judgements that have been levied so far:
      https://www.ibtimes.com/gdpr-one-yea...-fared-2815083
      https://www.cpomagazine.com/data-pro...curity-breach/

      Serious deal if you get caught for infractions

    • Dan McWhirter
      Dan McWhirter commented
      Editing a comment
      Thank you SkeetShooter! Wow...that's powerful stuff. Now I gotta wonder: Does the USA care? And, why does Facebook allow scamming ads, such as camper trailer for $139 with free shipping, or a pellet feed smoker, three levels, temp controls for $78. And if you check out one of these ads, your feed becomes infested with all the other scam ads.

  • #48
    Where is the "abuse" a couple of you have mentioned? I've looked a couple of times but can't find it.

    Comment


    • trumb1mj
      trumb1mj commented
      Editing a comment
      I think it was my comment: "It doesn’t take a competent dev team a year to become gdpr compliant while working on nothing else. So either Seth is lying to us on what’s going on, they have no devs or they have completely incompetent leadership on the dev team."

      I never called them incompetent I just said it was one of those 3 things. My guess is there is an X factor we don't know about.

      I feel bad for phrasing it like this--my apologies Seth.

  • #49
    trumb1mj Yeah, that was a bit harsh.... but you know that.

    SkyTrak, however, is a commercial and for-profit organization and as such is subject to an appropriate level criticism. And, it's hard to argue against that it's been a while since there has been much hardware innovation in this part of the market, and the commercial orgs at the center of our universe have been relatively quiet lately.

    Comment


    • mikemcd22
      mikemcd22 commented
      Editing a comment
      Agree, however, this forum is not an official Skytrak offering and Seth is under NO obligation to participate. Considering he is willing to be available as a resource, we should, at least, maintain a certain level of professionalism. Similarly, skytrak (and Seth) have likely benefitted from this forum. Perhaps will be the first to know of the next move? Just got an email that E6 connect has a labor day special. Maybe trugolf and skytrak will make a joint announcement soon.

  • #50
    Seth rocks and skytrak rules. My golf game improved immensely with skytrak range and skypro.
    my outdoor game has never been more consistent.
    my only gripe is that this tech wasnt available when i was a kid !

    Comment


    • #51
      Agree Seth is great! No product is perfect but Seth has been very helpful and ALWAYS willing to help. Appreciate his dedication to the users and Skytrak.

      Comment

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