I ordered a simulator in a box and received it on a Thursday. I immediately started assembly. When I got the frame assembled and went to attach the mesh screen I was missing the rope to attach it. I notified my salesman. On Saturday he said Foresight would send replacement. I found an item on Amazon and ordered it on Saturday as I did not want to wait on assembly.The part only cost twelve dollars and I received it late Sunday afternoon. I completed the assembly late Sunday evening. To this date I have not heard anything from Foresight concerning my missing part. I glad I ordered the part From Amazon as I would only have my frame assembled after ten day of receiving my box. I hope Foresight is more responsive on any issues I have in the future!