Renewal always fails

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  • ce2
    Junior Member
    • Jul 2020
    • 21

    #1

    Renewal always fails

    Looking to renew my Skytrak membership. Every time I go to purchase, it has been giving me an error simply stating "Your order could not be completed". The first time I tried this, when my membership was about to expire, my bank withheld funds twice, but support told me it hadn't been purchased and a week later, the funds were released back to me. Outside of that, they gave me a courtesy 1 week extension, but I wasn't prepared to try again because the funds had been held.

    This time around, it doesn't look like it's even attempting to hit the card.

    I used the renewal email link and that's where I got the issue.

    I've also tried to login in a different window and manually purchase the plan, where it tells me "Address in Australia - redirecting to Australian site". It attempts to take me to shop.skytrakgolf.com.au but it requires a login, for which my credentials (email or username) don't work.

    There just seems to be no straight forward answer. Until I renew, I'm also losing out on time for my TGC2019 license, which is crazy given how expensive the annual rate is.

    Any help appreciated!
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