Face Impact Lighting Issues

[tullgolf]

Evening guys, I purchased the face impact addon today and have failed at getting enough light in the room. I have 4, 1250 lumen LED can lights and have now added 14,000+ lumens of light bar above my head and I'm still getting the insufficient lighting when trying to get face impact to work. Any ideas as to why this is happening?

FS Golf PC 2.0 app
Latest firmware update on mevo +


I have tested my lux readings round the room and have PLENTY.

Thanks

[Bubba22]

Is it directly over the hitting area? Download a Lux meter app to test what is at the level of the ball.
I use a simple work light on the side that illuminates the area and works 100% of the time.

https://www.princessauto.com/en/led-2000-lumen-work-light/product/PA0008995342

[tullgolf]

Yes, they are directly over the ball and have used a lux meter to test all around. I’m going to call flight scope when they open.

[Shankz]

FYI, there is an app update that includes issues with lighting and ball tracking. Hope this helps your situation.

[tullgolf]

After 2 hours on the phone with FS, they are not sure why this is happening. We downloaded the new software and it still shows lighting issues. I sent them some raw data and now I get to wait...fun fun

[Bubba22]

Strange. Keep us posted

[WaffleHouseTour]

Dumb question - how do you know it was insufficient lighting? I ask because I’ve had a few missed face impact readings while it read everything else - and I was hitting outside in full sun. This was pre-update the other day. Haven’t tried since.

[Bubba22]

You can hit a ball with setup verification and it will tell you if lighting is sufficient.

[tullgolf]

I have a lux meter and I have 16000 lux above the ball and still over 1700 lux, 8’ away. The mevo has an issue. Spent over two hours on the phone with FS and they are trying to determine the issue.

[tullgolf]

After an update and patch from FS, it's working now and spot on.

[justin962]

Hi, tullgolf - I just picked up a Mevo+ and am planning on getting the Face Impact add-on. Do you mind sharing what lights you bought in order to properly run the Face Impact? While I would prefer a budget friendly option, would I be asking for trouble going that route? Thanks!