Foresight Support (or lack thereof)

[Jamiep10]

I am beyond frustrated with the level of customer support provided by Foresight.
I have sent multiple emails that go with zero response and you can forget a voice call… I attempted that and sat on hold for >1 hour only to be disconnected.

I am not the type to place this type of rant, but I feel my frustrations are more than warranted!

I have paid my fee to get an FSX 2020 license, but I have been unsuccessful in obtaining my activation code for the software or the courses.

Any suggestions from this group on how to proceed?

[siebo]

I am not sure what the issue is with you, but I have always found the tech support to be excellent. I know it is a bit more difficult to get a hold of them since the release of FSX Play, Last week, one of the techs whose name is Percy, spent a great deal of time with me getting FSX Play up and running, I have been with Foresight since almost the beginning and they have always been excellent. I hope you can get your issues solved.

[Bryson of Bogey Golf]

So far my experience has been positive as well. Sim in a Box still waiting on my garage fix up before I'm up and running but the sales rep I've worked with has consistently gotten back to me within the next day and even took to the time to more broadly educate me after I'd made the purchase - joked with him that I was making him sell me the system after I'd already bought it. Did have a minor issue so far with the club head package not coming preloaded on the quad. Had to wait on the tech support line for 20 mins til they picked up but once they did they were very pleasant and fixed it in under a minute. Expect they're dealing with staffing issues like the rest of the world.

[StanMI]

I am sorry to hear your issue, frustration sucks !

My experience has always been the complete oppisite. Foresight support has always gone above and beyond everything I ever needed.

They are in California, could it have been a time issue? I would suggest an email followed up by a phone call if needed.

Good luck, I hope you get the same results myself and others have had!

[jasonreg]

I have to echo the comments here with my personal experience which has been very positive. There have been a couple of times when I had to wait a day (and once perhaps two) but I have always had my issues resolved and generally quite quickly. Not making excuses but there is a lot going on and with a gradual and increasing general return to normal working conditions (as opposed to remote working) I hope that you will receive the same great service many of us have.

My two cents.

[wzjy47]

Have you tried submitting a help ticket:

https://help.foresightsports.com/hc/en-us

They've always responded to me within 24 hours here. I've always found them to be very friendly and they do their best to help. A few of my issues have taken a few tries, but they've always gotten them resolved.

Good luck!

[KidDoc]

What device are you trying to activate?
If it’s a BLP try calling Bushnell. Perhaps they can nudge Foresight.