The short version of the story is this:
- I bought my GC Quad from Shop Indoor Golf (with FSX, with club data)
- I waited 2 months for delivery
- The unit died within a week (just turned off and would not restart)
- After waiting on hold for literally hours to speak to a customer service rep, I was told to send the unit back
- It takes another 3 weeks to get a replacement unit (which then spontaneously throws an error code and reboots in the first session)
- For my time, trouble, and loss of faith in the quality of product I just spent $20k on, I'm offered 3 FSX Courses - which seems like an extremely cheap offer given the almost zero incremental cost of software coupled with the fact that I've already paid $3k for FSX and $4k for club data
- To make it worse - customer support won't even honor it's "make good" offer as I'm told that every course I'm interested in is a "Premium Course" and ineligible (Pebble, St. Andrews, Colonial, La Jolla Pines, Valderrama)
I've repeatedly asked for a direct number and have been ignored
I've asked to speak with the "Supervisor" who offered 3 courses not including any courses anyone would be interested in - and have been ignored
I've reached out on social media and received no response
For a $20k product, I'm shocked at little Foresight values it's customers.
If I had it to do over, I would not buy anything from Foresight.
- I bought my GC Quad from Shop Indoor Golf (with FSX, with club data)
- I waited 2 months for delivery
- The unit died within a week (just turned off and would not restart)
- After waiting on hold for literally hours to speak to a customer service rep, I was told to send the unit back
- It takes another 3 weeks to get a replacement unit (which then spontaneously throws an error code and reboots in the first session)
- For my time, trouble, and loss of faith in the quality of product I just spent $20k on, I'm offered 3 FSX Courses - which seems like an extremely cheap offer given the almost zero incremental cost of software coupled with the fact that I've already paid $3k for FSX and $4k for club data
- To make it worse - customer support won't even honor it's "make good" offer as I'm told that every course I'm interested in is a "Premium Course" and ineligible (Pebble, St. Andrews, Colonial, La Jolla Pines, Valderrama)
I've repeatedly asked for a direct number and have been ignored
I've asked to speak with the "Supervisor" who offered 3 courses not including any courses anyone would be interested in - and have been ignored
I've reached out on social media and received no response
For a $20k product, I'm shocked at little Foresight values it's customers.
If I had it to do over, I would not buy anything from Foresight.
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