URGENT HELP needed - GCQuad

[Golfer111]

I have a GC Quad that's been working fine. Today I was using it, and all of a sudden while I was using it I get an "LOCKED" screen, contact Foresight.
I reset it and that didn't do anything.
I googled what it means, and it says, GEO Related. I looked up my "Authorized" Territories and it used to Say, USA, now it's blank.
Anyone ever experienced this or know how to resolve ? Yes I have emailed, foresight, but from what I have read that is rare to get a reply. and no i have not outside the USA.. still at home where i've been using it without issue.

[Dkcal]

Hello Golfer111
did you have your device connected to internet lately ?
I believe that it needs to be connected every 45 days I believe.

[MongoOnlyPawn]

Dkcal has a good suggestion. Plug an ethernet cable into the GCQ and then your router, give it a few minutes to update and then give it a shot.

[Golfer111]

Hello Golfer111
did you have your device connected to internet lately ?
I believe that it needs to be connected every 45 days I believe.

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yes, it actually connected yesterday and I think that’s what happened.
Right now it shows 45 days remaining before hast to reconnect to the Internet.

[ENadeau]

I’ve received follow-ups within the same business day going through Foresights support channel via the website. In my experience support has been outstanding and responsive, including after hours follow ups.

[Golfer111]

I’ve received follow-ups within the same business day going through Foresights support channel via the website. In my experience support has been outstanding and responsive, including after hours follow ups.

So far it's been 48 hrs and no reply.
Guess, we shall see if they reply Monday.

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[ENadeau]

If you haven’t yet, create an account through their ticketing system, Zendesk. You should be able to get to it from here,

https://foresightsports.zendesk.com/...2Fnew&theme=hc

You’ll be able to see a history of your inquiries as well as direct message through the platform.

[StanMI]

If you haven't already, they may want you to register the unit with them.

I can second the positive response times from Foresight, they have always been right on top of everything for me !!

(Should have read all the posts before I commented, I see the post before me said what I said.)

[Golfer111]

If you haven’t yet, create an account through their ticketing system, Zendesk. You should be able to get to it from here,

https://foresightsports.zendesk.com/...2Fnew&theme=hc

You’ll be able to see a history of your inquiries as well as direct message through the platform.

Yep.
Did that as well.

So, I've sent 2 emails, and submitted a trouble ticket........................... and Still no reply.


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[ENadeau]

Hmm. I reached out earlier today regarding an FSX Play issue and heard back within 30 minutes. Could their email responses be going to a junk folder?

[Golfer111]

Hmm. I reached out earlier today regarding an FSX Play issue and heard back within 30 minutes. Could their email responses be going to a junk folder?

I even used their their ticketing system, Zendesk. So i don't think it's an email issue.

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[Sixmudd]

Just give them a call. As others have said they’re pretty responsive. Not sure what is going on in your case. But phone call would be better follow up than waiting for an email. Question: did you buy direct from foresight or foresight rep, or did you buy from an authorized 3rd party?

[Golfer111]

Just give them a call. As others have said they’re pretty responsive. Not sure what is going on in your case. But phone call would be better follow up than waiting for an email. Question: did you buy direct from foresight or foresight rep, or did you buy from an authorized 3rd party?

So Foresight replied finally.. " Thank you for providing that information, please give us some time to look at this so we can get this resolved. "

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[wzjy47]

Are you using a VPN?

[Golfer111]

Are you using a VPN?

Nope. Just normal internet. \Like i've always been using.
The problem is Foresight's Servers somehow deleted "USA" from my "Authorized Territories" and now it's just blank. So it's GEO LOCKED.

There should be no reason they can't fix this, since they "Foresight" did this themselves.


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