Garmin R10, iOS device, and e6(PC)... Garmin Golf app closing after shot

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  • rastam4n
    Junior Member
    • Dec 2021
    • 18
    #1

    Garmin R10, iOS device, and e6(PC)... Garmin Golf app closing after shot

    Ever since I updated the iOS app Garmin Golf to the latest version, I am experiencing the Garmin Golf App closing after a shot, usually every 3 - 7 shots. I don't seem to be getting anywhere with support likely because there are not a lot of people using it with the PC version of E6?
    So are there people here using the R10 with the PC version of E6, and if so are you experiencing the app closing randomly after updating to the latest version of the app?
    If you are, please contact support, so we can get some attention... an easy fix would be to allow us to roll back to a older version of the app... so far I have not been successful at convincing them that is a good idea...
    Please leave a note here if you are using the same setup, even if you are not having issues.
    cheers!
    Tags: None
    • smitchelus
      Junior Member
      • Oct 2021
      • 8
      #2
      I encountered a similar problem when connecting the iPad to my laptop tonight. I've been running successfully for weeks, and just tonight I started having the same experience you describe. Super frustrating. It did seem to stabilize a bit towards the end of our round, but for a while there I was afraid we were going to just have to give up.

        Comment

        • rastam4n
          Junior Member
          • Dec 2021
          • 18
          #3
          Originally posted by smitchelus View Post
          I encountered a similar problem when connecting the iPad to my laptop tonight. I've been running successfully for weeks, and just tonight I started having the same experience you describe. Super frustrating. It did seem to stabilize a bit towards the end of our round, but for a while there I was afraid we were going to just have to give up.
          Please add you comments here, we need to get Garmins Attention.... https://forums.garmin.com/outdoor-re...s-to-work-fine

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            • smitchelus
              #3.1
              smitchelus commented
              12-22-2021, 04:35 AM
              Editing a comment
              Yep, already did
            • Brettster
              Extreme Member
              • Aug 2014
              • 921
              #4
              Oh wow - thanks for the heads up... my R10 has been on the shelf the last 40 days or so, as I complete my Sim Shed build... I'll make sure I do not update it when I turn on the first time after all that time asleep. I do NOT run E6 on PC, but was considering it... I'll have to be careful about updating if the newest update is not fixing that problem.

              I wish Garmin had as better way of running their forums, reporting bugs and providing ETAs for fixes. Unfortunately there's not a lot to rely on, other than posting over & over again... as you said to try and get some attention from Garmin. Might be better to try to reach out to someone in Admin at Garmin/Forums and see if you can keep their attention long enough to report that they need a better way of handling bug reports, and feature requests!

              Let us know how it turns out please.

                Comment

                • rastam4n
                  Junior Member
                  • Dec 2021
                  • 18
                  #5
                  Brettster It is the app update that causes the problem not the firmware update. So if your iOS device updates apps automatically I am afraid you will already be effected. If you have an iOS device that is not currently connected to the internet, turn on airplane mode asap and change your settings so that apps do not update without permission (not sure its possible)

                    Comment

                    • Brettster
                      Extreme Member
                      • Aug 2014
                      • 921
                      #6
                      I'm not so sure it's only certain S/Ns (Serial Numbers)? According to some posts on FB? My numbers match what they talk about, but so do others and they don't have the problem. It seems the 'Hard Press' 5 seconds reset of the button might have solved my issue, the first time it went to 3.8 (from 3.7)? That's what I noticed, and I don't have the problem - but I have not used E6 yet, so maybe i will when I start the trial on E6?

                      Will know more in the next week or so and will report back here...

                        Comment

                        • rastam4n
                          Junior Member
                          • Dec 2021
                          • 18
                          #7
                          This issue has been resolved as of Jan 26, 2022

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