Distance Issues

[Zeekio]

I finally have everything connected and working, but a couple issues if not resolved will have me returning it and going with something else.

First and the most troublesome is the distances, now mind you I'm not expecting a high level of accuracy with a $300 product but it's not even close. I have showing swing speeds (7 iron as example) between 75 - 80mph, swing path +/- 5 degrees in/out, out/in and a relatively square face position. My 7 iron in the "real world" is approx 160 yds, r-motion is displaying 80 yds +/- 10. I have used regulation and almost golf balls and both settings and balls are relatively similar results (the almost balls are a bit shorter, would expect some trade-off but not that much).

Second, I am getting a 5-10 second lag from finishing the swing to the screen shot display. I am thinking this may be due to a less than optimal CPU? Using an Intel i5 750 overckocked to 3.2GHz & a GTX 970 graphics card.

I have to admit I'm disappointed in the lack of phone or chat support from r-motion, I understand that are a young company but they will never be an old company if they don't invest in a better support structure.

Any suggestions on the above and/or alternative products is greatly appreciated.

Thank you

Zeke

[HeMan]

Here are some things off the top of my head.

1. Rapsodo has great customer support
2. Your computer with an I5 and a 970 graphics card should be able to run TGC are the highest setting.
3. Make sure the sensor is in the correct position (metal prongs facing up)
4. Make sure you have the correct club selected in the game
5. If you are a lefty, make sure you have the left hand option selected in TGC
6. Turn the diagnostics on so Rapsodo can see what you are seeing.

[G4zzel]

I'll add:
7. Be aware of that diagnostics ON will take more time to calculate shot.
8. Make sure that you Have the correct distance from The gps to club head shown in the rapsodo menu. Default is good enough But If you Have much longer/shorter clubs it Will matter.
9. Make sure you Have yards not metric

[Zeekio]

HeMan, G4 ... Thanks for the suggestions. I checked on all the items and everything seems to be in order. I did have Diagnostics off as I had read it slows things down a bit.

Did some analysis w/ an 8 iron ... 76mph, club open 2deg, swing path out to in 5 degrees ... Dist 83 - 93 yards. This is 40 - 50 yards short of reality. Btw: regulation balls used.

Also, had a friend over and after about 5 holes 2 person play would not register shots. Went back to single player and shots registered again. Tried a number of typical diagnostics, ie: reboot, restart sensor, etc ...

Anyone have anything similar?

Thanks all. 😁

[G4zzel]

What temperature do you Have in your sim? Read that some Have trouble when cold.

I never had any problems though, Have around +8 to +12 degrees C.

Otherwise I bet Rapsodo can help. They Have been great support for me.

[Zeekio]

Thanks G4, nice today ... About 45F (7C)

Hoping someone from r-motion motion responds here.

Otherwise, I'll try to contact them ... Frankly my time is at a premuim so this needs to be a quick fix.

Appreciate your help buddy.

[Rapsodo]

Zeekio we like to help out. Could you do us a favor and open a support ticket at support @rmotiongolf.com and refer to this thread. We are unable to locate your email from your handle.

we will quickly get in touch and see what we could help with.

Thx

[Zeekio]

Update: Rapsodo has responded well but not looking like an easy fix. Will continue until return window is exhausted. I have ordered an Optishot & will keep the one that just works vs more time invested in debugging.

[G4zzel]

Hey Zeekio did you get help with this? Shot a couple of 7-irons last round and I also got 70-80 yards sometimes. But it wasn't consistent. Next shot could go 160yards. But did Rapsodo find something?

My conclusion was that I hit down quite hard in the mat before the ball on those shots, maybe that screws up the readings. How is your ballstrike?