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R-Motion not reading dongle warning

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  • R-Motion not reading dongle warning

    Let me preface this by saying I have really enjoyed my R-motion. I think its a great buy.I can definitely say it has helped me increase accuracy with my irons. I've also used it as feedback to change my slice into a slight fade IRL.

    I bought a gaming computer and received R-motion in my mailbox black Friday of 2017. Got everything setup and installed and it worked great. Over the next few weeks I hit balls daily trying to dial my swing in. I ended up driving a ball into a net that was a little to tight and unfortunately ended up having a rebound knock out a front tooth. (warning to all about net tension). I put the sim down until last week. Fired it up ad it wouldn't recognize the dongle. I tried a few things and then decided to do a fresh install of TGC and R-motion. R-motion installed but TGC kept saying It wouldn't install on a virtual machine and wouldn't install at all. After getting in touch with ProTee and R-Motion, ProTee (superb customer service) had TGC up and running shortly after. Long story short, windows defender deleted a few files in TGC and it wouldn't re-install correctly.

    At this point I'm waiting on R-motion to get back to me as my claim had to be elevated as the first tech couldn't get it up and running ( and he worked hard at it). R-motion and ProTee both have great customer service. I wouldn't hesitate to buy from again.

    Main thing is if your having troubles contact support first and DO NOT uninstall and try a reinstall! They can and will help and will save you A LOT of headaches.

    Everything is cold and wet here and I can;t wait to get back up and running!

  • #2
    Just as an update, after many failed attempts the folks over at Rapsodo could not get me up and running. Apparently they think my sensor has went bad. I received an email wed. morning saying they wanted my shipping address so they could send me a return label via email and once they received my sensor they would ship me a new one. I responded with my shipping address about two hours after I received that email and as of now have herd nothing from them. I've reached out to them several times and they have yet to get back to me. This is very disappointing and as of now I feel like I'm stuck with a r-motion that wont work. Rapsodo please help.

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