R-Motion App not installing

[Doogs37]

Hello everyone. I searched high and low for some help on this, but couldn't find anything. I received my R-Motion today. VERY EXCITED. I downloaded the golf club simulator and installed without any problems. Then I downloaded the R-motion app. The problem occurs when I go to install the app on my AUSU gaming laptop (never had a problem installing apps before, again the TGC app installed just fine). I receive an error (about 5 seconds into the install) stating the "setup wizard ended prematurely". I am running windows 10, core i7.

I tired a few things on my own to fix with no success.
I tried to install as administrator
I restarted a few times
I tried turning off windows defender
nothing has worked.


has anyone ran into this problem, and if so what was the fix?

[Jb50]

I had the same problem with a download Rapsodo sent to me. I couldn’t get it to work. I had to go to the Rapsodo website and download from there.

[Doogs37]

I went to http://rmotiongolf.com/support/ to download the app directly. The app downloads, but I run into the same problem when I try to install it.

[cccharlieccc]

Hello
Did you manage to solve this as i am having the very same issues.
I got through to support and they said their website was down and is fixed now so should be able to do it.
Exactly the same
password wont accept and download wont open

[Jai]

I had a similar issue installing the latest beta version. It wouldn't install and I couldn't figure it out. Finally gave up and contacted support.

[Doogs37]

Emailed support and they were able to solve the problem. After the app installed I had an additional problem with getting the sensor to sync with the dongle. Support also fixed that as well.


My advice to anyone who has an initial problem with the app installing or syncing the sensor with the dongle, would be to contact support .

thank you again.


next post will hopefully be my garage build (80% complete)

[cccharlieccc]

I have now managed to register
Used all numbers and one upper case and one lower case letters, app now on phone
Now to try the pc

[Jb50]

Doogs37, what version of software is it you’re running and what did they do to get the software to install?

[Doogs37]

1.3.1

I was informed that they were updating thing in their end. So I just had to wait a day or two and things were all set. I did not have to adjust anything with my cpu.

[Jb50]

They sent me an email yesterday saying the server was down when I was trying to download and gave me another link to try. Heaven't tried it yet though. Thanks for the reply. I believe I'm also running 1.3.1 currently so I'm not sure what has changed?