Unable to start up

[rhart]

I have not used my rmotion since late spring. I went to start everything up last Thur night. I once again had issues with the play button not turning red to select. So I went through the task manager and it still wouldn't work. I contacted customer support and they just told me to turn my windows defender off. When I do that I get the play button to turn red...sometimes....but when I get through the initial screens of tgc I get a message that says alert protee sdk not connected or not started. Please start the protee sdk to continue. My start up screen still says version 1.3.1 is this still the latest? I got an email that took me to their website and I downloaded that, but it didn't seem to do anything different. Sorry just reaching out to you guys to see if you have any suggestions. Thanks

[Smudge7204]

i get this sometimes, i just shut down rmotion and restart; i often open it up and either the dongle wont register or the red play wont kick in.