Dongle Issues

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  • HeMan
    Senior Member
    • Jul 2015
    • 122

    #1

    Dongle Issues

    Rapsodo I fired up R Motion for the first time in awhile and it is not recognizing the dongle. I am running 1.3.4. I have never had this issue before now and I’ve had R Motion since pretty early on. Any ideas?
  • Rapsodo
    Manufacturer
    • Feb 2017
    • 114

    #2
    Pls contact support.

    Comment

    • Jb50
      Advanced Member
      • Feb 2016
      • 266

      #3
      I still continue to have this same problem. It never recognizes the dongle on the first try. I usually have to close and reopen the app 5 to 10 times before it recognizes the dongle. When I used it a couple of days ago I couldn't get it to recognize the dongle. I did a reboot and then it worked after a few tries.

      Comment


      • HeMan
        HeMan commented
        Editing a comment
        Definitely shouldn’t have to do this. Hopefully they can just replace the dongle.
    • Rapsodo
      Manufacturer
      • Feb 2017
      • 114

      #4
      We are doubtful it is a hardware issue. We have had almost zero hardware failure on those. Likely it is a software issue and you may be provided with a software fix.

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