If you are considering buying a launch monitor/simulator setup, I suggest purchasing from a dealer. If something goes wrong, a dealer may be able to help you out, because the sim companies don't care one bit about individual customers. Here's the lowlights of my recent experience.
In late January I was ready to buy a launch monitor. I was set to buy a SkyTrak and TGC2019, but the projected 4-5 month shipping delay turned me off. I had been considering the Mevo+ anyway, and since the ship time was way shorter, I went with a Mevo+ and a lifetime TGC2019 license. I was having trouble getting it setup; the instructions that come with the device are a joke. I made an appointment with their tech support, which they missed. I finally got through to them, and they were eventually able to help. But it was clear that the Mevo+ wasn't going to work well in my space. When I asked about a refund, they said sure, but there would be a $300 "restocking fee". I understand having to pay for their trouble, but $300? C'mon. So, I decided just to sell it.
I ordered a SkyTrak, even though they were still showing a 4-5 month shipping delay. I received it in 5 weeks. They obviously have no clue about their supply chain. I could have avoided this whole experience if their shipping projections had been more accurate. Only after I setup the SkyTrak did I learn that I can't use my copy of TGC2019 with it. The first 2 SkyTrak customer support people I talked to couldn't/wouldn't tell me why they are the ONLY launch monitor that doesn't allow a license transfer. The 3rd one finally told me that it is due to how the device firmware is programmed. It's programmed so you can transfer the license key off of it, but not onto it? Their software developers are either idiots or geniuses, I'm not sure which.
I contacted ProTee about a refund. I was told no refunds, because I purchased the license from FlightScope. But they said I can sell the license and pay a fee to transfer it. The fee is over $350. Again with the ridiculously high fees.
My last ditch effort was to contact FlightScope about a refund. No luck. Because of the way the TGC2019 purchase works, everybody can conveniently wash their hands of any responsibility. FlightScope has no obligation, because it's not their software. ProTee has no obligation because you didn't purchase from them.
So here I am with a new SkyTrak, a $1000 TGC2019 license that I can't use, and my initial experience has completely ruined the enthusiasm I had for getting a golf simulator.
Moral of the story: purchase through a dealer and hope you never have to deal with any of the sim companies directly.
In late January I was ready to buy a launch monitor. I was set to buy a SkyTrak and TGC2019, but the projected 4-5 month shipping delay turned me off. I had been considering the Mevo+ anyway, and since the ship time was way shorter, I went with a Mevo+ and a lifetime TGC2019 license. I was having trouble getting it setup; the instructions that come with the device are a joke. I made an appointment with their tech support, which they missed. I finally got through to them, and they were eventually able to help. But it was clear that the Mevo+ wasn't going to work well in my space. When I asked about a refund, they said sure, but there would be a $300 "restocking fee". I understand having to pay for their trouble, but $300? C'mon. So, I decided just to sell it.
I ordered a SkyTrak, even though they were still showing a 4-5 month shipping delay. I received it in 5 weeks. They obviously have no clue about their supply chain. I could have avoided this whole experience if their shipping projections had been more accurate. Only after I setup the SkyTrak did I learn that I can't use my copy of TGC2019 with it. The first 2 SkyTrak customer support people I talked to couldn't/wouldn't tell me why they are the ONLY launch monitor that doesn't allow a license transfer. The 3rd one finally told me that it is due to how the device firmware is programmed. It's programmed so you can transfer the license key off of it, but not onto it? Their software developers are either idiots or geniuses, I'm not sure which.
I contacted ProTee about a refund. I was told no refunds, because I purchased the license from FlightScope. But they said I can sell the license and pay a fee to transfer it. The fee is over $350. Again with the ridiculously high fees.
My last ditch effort was to contact FlightScope about a refund. No luck. Because of the way the TGC2019 purchase works, everybody can conveniently wash their hands of any responsibility. FlightScope has no obligation, because it's not their software. ProTee has no obligation because you didn't purchase from them.
So here I am with a new SkyTrak, a $1000 TGC2019 license that I can't use, and my initial experience has completely ruined the enthusiasm I had for getting a golf simulator.
Moral of the story: purchase through a dealer and hope you never have to deal with any of the sim companies directly.
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