Skytrak not registering shots

[Gerryayrshire]

ok, this has been highlighted before on this forum, but very old posts so I wanted to resurrect!

I having major problems with the shots not registering. By not registering I mean after I hit the ball the red dot stays on and nothing happens on my iPad.
This seems to happen after about 10-15 mins of having no problems, then it just stops registering my shots. Sometimes it comes back to life, and then it stops again.

Before lots of replies, let me clarify a few points that I've checked...

1. It happens on long and shot irons as well as hybrids and driver.
2. My unit is in a skytrak case and has a spirit level bubble on top and the unit is level with the surface.
3. The glass on front of unit is clean.
4. I don't have a wifi problem.
5. I have switched off my iPad, the unit, fully charged everything, you name it I've tried every piece of advice I've seen on here.
6. This has happened in my garage and at the driving range. (And I'm from Scotland, so it's not the sun!)

Any further help or suggestions if others are having this issue would be welcomed.

Thanks guys.

Gerry

[allen2be]

Sorry, but I'm glad you're having the same issue as me! It seems to just be random. When it happens, I just exit TGC and close out of the interface, shut the Skytrak off, turn it back on, and it's good to go. Sorry, I'm no help, I just wanted to let you and others know I'm having the exact same issue occasionally (usually once every time I play).

[frackh]

I rarely encountered no-reads when using Skytrak with the Skytrak range app on my iPad, maybe 1 no-read in a session of 100 swings. Since I got TGC a couple of days ago, I've encountered 4-5 in each of the three rounds I've played in TGC. Don't know if it's the connection to my computer or what, but both scenarios were connected over my network.

[Gerryayrshire]

It's getting worse. Haven't been able to get it to read ANY shots tonight. It normally works for a bit before dying. Sending an email to Skytrak with an attached video. Will let you know how I get on. (Forgive my set up...major garage conversion starting in next couple of weeks with proper set up by golf swing systems.) I've used it at the driving range as well as the garage and it has been great. I bought the unit in early Dec and it's been working brilliantly until the last 2 or 3 weeks.

[pennypepper]

I have two daughters that use the Skytrak and for some reason my older daughter has about 15% no reads, whereas my younger daughter has about 5%. The only thing i can think that would be different is the finish on their clubs. My younger daughters clubs have a more matte finish and my older daughters clubs are more chrome. Will continue to test and see if club finish could have any impact on the cameras ability to pick up the shot.

[Gerryayrshire]

Ok. I spoke with Skytrak today. Ended up deleting and reinstalling the apps on my iPad. Plus I had to do a factory reset on my Skytrak by using the small pinhole at the bottom of the unit.
seems to be picking shots up now, but still not registering all. Will see how it goes tomorrow at the range!!

[jrz]

@Gerryarshire, where is your unit set up? What is the lighting like?

[Gerryayrshire]

Just a couple of bulbs in the garage. Not too bright, not too dark. Strangely the guy told me to try the left handed mode and move the unit just in front of my feet with laser pointing away from me....every single shot registered!! I'll see how it goes but wondering if there is something wrong with my unit if it works fine in one direction but not the other.