Getting a lot of no reads

[Steeltalons]

Over the last few weeks I have been getting a lot of no reads. My guess is over 50% of the shots are not being detected. The only thing that I have changed is updating to the latest version of the app.
It is in the sky trak plastic case and sitting on mat but I have using it this way since I first got it.
Suggestions?

[Lgnir]

How are you connecting? Are you using network mode?

[Steeltalons]

I having issues on both direct and network modes.

[DirtyGarry24]

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[Ryan_luan@yahoo.com]

Slightly out of topic but I recommend you buy the metal case - it's really a necessity to protect your investment and also help focusing on hitting good shots- rather than worrying about damaging the unit. Not sure it's related but I don't experience any missed shots other than 3 yards pitching using the metal case.

[sloan]

in my experience its important that the bottom of the skytrak itself is level with or slightly under the level at which you hit the ball, and that i get more no reads if the ball is underneath the skytrak.

[SkyTrak_Seth]

We haven't changed anything regarding shot capture for a long, long time. Like others suggested, make sure it is level, at or slightly below the surface of the mat, and possibly try without the case too. Clean white golf balls, no white rubber tees, adjust position for white driver head, etc. I'm you know all this since it sounds like it was working before though. The only other thing I can think of, assuming setup is good, is if the lens has scratches on it. Does yours have one of the protective films on it?

[Steeltalons]

I just checked for scratches, good to go. The one thing I did notice is the laser seems to be pointing farther outside then where it normally does. So I unleveled and then leveled and it was doing the same thing. I placed the ball where I normally do, I'm getting readings but everything seems off. Like hitting my 9i 150 plus I have never hit it more then 140, normally right around 130 on the SkyTrak and on the range. Also a lot of times it had a huge amount side spin, I know my hits well enough that wasn't happening.

[SkyTrak_Seth]

That's interesting about the laser dot - it should be 300mm (11.8 inches) away from the unit. I'm not sure how that could possibly move unless the unit was struck by a ball at some point (which might explain the misreads as well). Are you using clean white balls with a clear black marking on them? If you are and are positioning the mark toward the unit prior to hitting, then we may need to look at getting the unit in for inspection.

[Marcuswien]

Big frustration here with the device - reads are down at about 1%; I have already tried everything (lighting/positions/resets etc). I want to consentrate on my game and not on administrating an (rather expensive) device - sorry... I also have the feeling that the recent software-updates have made things even worse.
Can someone tell me the correct adress to send the device back? The Support-Information on the Website is very confusing - I dont want to call by phone from Austria to the UK - Is there really no online-Support process??

I am thankfull for any hints and tips.

best
Markus

[Steeltalons]

Marcus not sure if you have the same setup buy my SkyTrak sits on my mat. I guess slowly over time I raised it off the mat, so I reset it directly on the mat. I found this out when I noticed the laser wasn't pointing in the same spot, it was farther from the unit. To test this hit a ball a little closer to the machine and see if you are getting it to read.

[SkyTrak_Seth]

Glad to hear Steeltalons !

Marcuswien , 1% capture is definitely not the software. There is either something wrong with your hardware or hitting environment. If this was working before and you haven't changed anything in your room, then it has to be something with your hardware. Any ball hits or drops? It will likely need to go back to the UK repair center. But PM me your email/phone and I will have one of them contact you first.

[String_NZ]

I was having the same issue with lots of mis-reads,
I read the post from Seth which included , "Clean white golf balls, no white rubber tees"
I removed the white tee holder which I had in my CCE mat and it worked like a dream.

Thanks