Skytrak and Skypro not syncing with Skygolf 360

[Kmurray]

Hi

New Skytrak owner having difficulty getting Skytrak and Skypro to sync data with Skygolf360.
I use the Skytak and Skypro at a net in my garden so no internet there so Skytrak in Direct mode.
When come back into house and connect in network mode Skytrak says synced but no data uploaded onto Skygolf 360 webpage.
I can only see advertising where the data should be but just as the advertising is loading I can see columns behind the ad before the ad loads and then cannot get rid of the advertising.
If I use the mobile Skygolf 360 app on an iPad I can see the columns where the data should be but no data uploaded .
With the Skypro I think that the data is stored on the iPad that I use it on and then thought that when i connect to the internet back in the house the data would automatically upload but does not seem to be happening.
I am UK based and called support but they did not really help and said that I needed next level of help and someone would call me but this has not happened.
I have read all the threads and there seems to be some issues with syncing with a number of users that seems to have had no definite resolution.
I anyone can help I would appreciate it, I am excited by the prospect of Skytrak and Skypro integration at some stage so would really like to get the devices syncing properly.
Thanks in advance.

[tonybrown32]

Did you ever get any resolution to this? I just got my Skytrak and have the exact same problem! Any ideas?

[skytrakali]

When you log in to the app are you using the same account as when you log in to SkyGolf360? I had your problem and I found in the end that somehow I unwittingly had created TWO SkyGolf360 accounts - one with the same username as the one that I use to log in to the app (in my case on an iPad) and one where the username was my email address. I felt pretty dumb when I discovered this, but it was easier to do than you might think.....

[tonybrown32]

When you log in to the app are you using the same account as when you log in to SkyGolf360? I had your problem and I found in the end that somehow I unwittingly had created TWO SkyGolf360 accounts - one with the same username as the one that I use to log in to the app (in my case on an iPad) and one where the username was my email address. I felt pretty dumb when I discovered this, but it was easier to do than you might think.....

Yes I checked that as well.. I too seem to have 2 accounts. I think a new one was created when I purchased the SkyTrak from the website.

Interestingly, today I see my data. Not sure why it took so long to appear, but its on SkyGolf360 now.

Now to figure out how to sync my daughters data. She may need to purchase the $19.99 SkyGolf360 membership to do that, but Im not sure. She has the free account now.... SkyGolf sure doesn't do a very good job explaining how its devices interact with the online services or levels of membership needed for what functions to work properly.

[Mirek_62]

Synchronizing Skytrak and Skygolf 360 takes an unreasonable amount of time. I do not understand why this is so when the volume of data is not large. Programmers should work on this issue.
You need to have other daughter sync accounts (for each other). Skytrak must always sign in with the correct account. However, you can not use two accounts per one sessicion. So they can not pay both at once without leaving Skytrak and re-login. Skytrak does not know multisession. You do not have to pay for new accounts.

[tonybrown32]

Thanks everyone..

My account is syncing faster today.. glad about that. My daughter has the free skygolf360 account, and her data appears to be syncing now as well. Just took a very long time for the initial sync.

Also, in SkyGolf360 I found the data is listed under the Skytrak link under Practice... not the SkyTrak tab in the profile. Also confusing. But now that I can find it, its not a bother. Just wish it was more intuitive.