Skytrak registered to another person

[Tarsus7k]

Is there anyway to unregistered a skytrak unit from another person? I recently purchased a unit from another person and it won't allow me to register it. Is there a need to do this?

[YonexMan]

Yes, the other person needs to unregister the skytrak from their account so that you can register it in your name.

You will need to get this done so that when/if you decide to purchase the subscriptions, they are then tied to your account and hence your registered skytrak.

I had to get this done as I too, purchased my Skytrak second hand. but then about a year afterwards something stuffed up with Skytrak registration and my skytrak reverted back to the previous owner. I then had to get Seth to contact the support guys to fix this . I had contacted support myself, but they kept saying they couldn't do anything. but once Seth stepped in, another, presumably higher up tech person, took on the problem and it got fixed and registered back into my name

[Tarsus7k]

Yes, the other person needs to unregister the skytrak from their account so that you can register it in your name.

You will need to get this done so that when/if you decide to purchase the subscriptions, they are then tied to your account and hence your registered skytrak.

I had to get this done as I too, purchased my Skytrak second hand. but then about a year afterwards something stuffed up with Skytrak registration and my skytrak reverted back to the previous owner. I then had to get Seth to contact the support guys to fix this . I had contacted support myself, but they kept saying they couldn't do anything. but once Seth stepped in, another, presumably higher up tech person, took on the problem and it got fixed and registered back into my name

Thanks. This is exactly what I needed to know. I have messaged the person I purchased it from and hopefully it is no trouble for them to complete this.

[YonexMan]

it shouldn't be any trouble. They just need to go onto the skypro website, log into their account and just de-register the skytrak - click of a few buttons. that's it. As soon as that is done, you will be able to register the skytrak on your account

[Tarsus7k]

it shouldn't be any trouble. They just need to go onto the skypro website, log into their account and just de-register the skytrak - click of a few buttons. that's it. As soon as that is done, you will be able to register the skytrak on your account

Seemed to go pretty smoothly. A little hang up where it said it was registered but not to a person but customer service had me fixed up in just a few minutes.

[SkyTrak_Seth]

Awesome, glad to hear. Yeah, support is pretty good at taking care of this swiftly.