SkyTrak is not uploading my practice sessions to SkyGolf360 (USB mode?)

[frodaddy00]

Correct my assumptions here. My SkyTrak device is supposed to upload all session data (practice, GI, Back mapping) to SkyGolf360 right? I have my SkyTrak setup in USB mode. When I log into SkyTrak software and click on my profile icon it shows "Data Synced" with a green check mark next to it.

The history button inside skyTrak correctly shows all of my data.. mostly practice sessions before I play rounds of TGC.

Issue #1 - The SkyGolf360 button inside SkyTrak does nothing when I click it. It says "internet required" and I wonder if USB mode doesn't share my internet access.
Issue #2 - SkyGolf360 website only shows data up to 09/04/17. I'm going to guess that is when I switched from using Network mode to USB mode.

It seems to me that SkyTrak unit is not syncing history data in USB mode. This is odd because the software itself seems to know when updates are available so why can't it sync my data?

[DannyMRICS]

Thanks, Daniel! Did you happen to make a note in either the subject or body of the log email that described your problem?

Thanks Seth - yes, I did.

More funny goings on - my history on the SkyTrak app has disappeared now! I guess that shot info is lost now, since 3 March?

See screen grabs below.

Dan.

[MisterA]

The last days I did two practice sessions in direct mode with my Ipad. I can see the sessions under 'history', but they are not syncing to skygolf360 or to other devices (my android phone for example). The ipad is definitely connected to the internet, but doesn't sync (although it says 'data synced'). I tried restarting the app and the ipad, leaving the app open for half an hour but nothing seems to initiate the sync. Any ideas how to resolve this?

[AndyF]

I'm not 100% certain but I'm pretty sure that my stats only get synced and uploaded once I'm in the app and connect the Skytrak in Network mode. If I just open the app or connect to the Skytrak in Direct mode (even with the app connected to the internet) then my data never synced.

Andy

[frodaddy00]

yeah this has been a bug forever.. you can see I reported it over a year ago.