Official v3.2 SkyTrak App Release

[RicS]

Skytrak_Seth: Nice upgrades. Being able to scroll through the shot session both forward and backward is a real plus....especially to review visual flight path and optimizer. Tracers really look good. Initially installed 64 bit version and couldn't get a direct connect, my normal mode of operation, nor was I able to connect via internet just trying to move forward. Installed the 32 bit and all is fine. I assume Win7 (I have 64 bit) may have some of the C++ package issues I see ref in other posts, but rather than putz around with the system, I'll leave the installation 32 bit. Keep up the great work. Anything yet on an HMT like add on/upgrade?

[Greasegun]

SkyTrak_Seth. Some additional info. Last week, I actually tried installing windows c++ 2010 whatever per instructions i found in this thread, prior to reverting to 32bit version. That did not help at the time. In fact my pc already had such software installed and I even tried removing it and installing the older version that the link from here told me to get. If I get time some day Ill try installing the new 64 bit version. (No broadband here so doing these things is time consuming)

My skytrak has always been in a metal FMJ case I think gen 2. I have always had issues with no-reads and mis-reads. Tonight I removed the skytrak from the case after having 3 straight no-reads. I no longer had streaks of no-reads. I had 3 scattered no reads in 39 subsequent shots. No blatent misreads. I also had no more trouble with laser off and on. It would turn off for just a second as i rolled a new ball into position but would immediately come back on.

I see the new skytrak official case is slightly different in the front. I wont buy another expensive case but maybe I can modify mine to look more open in front like the official.

Ill try to give you more feedback in the future on this.

[Ykaar]

I test the new package update (but I installed the C++ package you mentioned before) and the 64bits seems works perfectly now on W10 thanks you. I test it more tomorrow before I upgrade the two others sims and let you know.

[Greasegun]

Have not tried 64 bit again.

Yes laser turns on and off intermittently while standing in front of unit. Once would not turn on again. Had to close out skytrak and restart the unit. Also had a session this weekend where it was no reading 50÷. That happens sometimes but usually about 1 of 10 are no read. Will have to try 64 bit again sometime i guess.

[SkyTrak_Seth]

Have you tried installing the 64-bit version since we added the Visual C++ installer package? (if you read back a bit, that was the issue on some Win10 machines - that package was missing, so we just added it to the installer).

Yeah, unit is not armed if the laser is off so it can't read any shots. Is your unit in a metal case? If so, is it the official SkyTrak metal case? Does it turn off and on constantly, even if you aren't standing in front of it?

[doublebogey]

SkyTrak_Seth and SkyTrak_Seth,

FYI took FMJ case off and reinstalled case, and looks like this looping state created by IR beam reflection might be gone now. Thanks.

But still get quite a bit of no reads and/or dropped wifi connections - more than before v3.1 - like others have mentioned? Basically usually after 2-4 shots into session, I either get RGG and it stays there or middle light turns yellow and I have to exit session, connect and restart a new session (then 2-4 more shots and problem repeats itself).

Also one more interesting thing to note: Before v3.1, I believe when one exits a session back to main menu the ST stays connected (i.e., bar at bottom of app stays green and shows "CONNECTED"); but after v3.1, every time I exit a session the bottom bar of app turns yellow showing "CONNECTING" and tries to reconnect each time one exits a session. Do you think maybe this is the problem introduced since v3.1? Thanks.

[Greasegun]

I'm sorry you are experiencing problems with your SkyTrak. Can you tell me specifically what issue you are having and when it started? What are the specs of your PC? I'll try to get you up and running asap.

As far as the features in the app, most all features outside of the standard driving range are included in the game improvement package which is $99/yr (the $200 package includes WGT).

App wouldnt connect via usb or any method to the win 10 PC. Had to install 32 bit to make it work. Spent 6 hrs on it, and have had problems every time I have done an update. Very frustrating.

New problem... Now the laser turns off and on intermittently and unit wont read shot when its off.

Same old problem.... It misreads or no reads about 1 in 10 shots. It only seems to happen when I hit the shot pure. (so on my best strikes, which is even more frustrating)

Connected to laptop via usb. Win10, I5 processor, 6gig ram.

[Greasegun]

App wouldnt connect via usb or any method to the win 10 PC. Had to install 32 bit to make it work. Spent 6 hrs on it, and have had problems every time I have done an update. Very frustrating.

New problem... Now the laser turns off and on intermittently and unit wont read shot when its off.

Same old problem.... It misreads or no reads about 1 in 10 shots. It only seems to happen when I hit the shot pure. (so on my best strikes, which is even more frustrating)

Connected to laptob via usb. Win10 I5 processor, 6gig ram.

[SkyTrak_Rahim]

doublebogey,
This looks like the symptoms of a looping state achieved when the IR beams are reflected back into the SkyTrak unit. I suspect that IR from your unit is being reflected from a surface in the room back into the ST or from the aftermarket case you have it in now, the latter is the most likely the case here. A simple re positioning of the unit in the case or removing from case completely should solve this. Please keep me posted on this issue
Thanks

[SkyTrak_Seth]

Another update, another 6 hours trying to get skytrak working again. And to top it off the new addition isnt even available in practice mode. Like im going to spend another $200 per year on a device that only works sometimes after I already paid 2k for the thing to begin with. Skygolf business model = we have thier money so who cares. I have spent more time trying to get my skytrak connected to my pc than I have spent using it. If something is still in Beta testing they shouldnt sell it for 2k.

I'm sorry you are experiencing problems with your SkyTrak. Can you tell me specifically what issue you are having and when it started? What are the specs of your PC? I'll try to get you up and running asap.

As far as the features in the app, most all features outside of the standard driving range are included in the game improvement package which is $99/yr (the $200 package includes WGT).

[SkyTrak_Seth]

Hi Seth,
Here are further testings I did today with the same Win10 laptop. Connection mode is Direct.

1. Uninstalled v3.2 and deleted the SkyTrak subfolder in \users directory
2. Installed v3.0.2 which is also on older Win7 laptop
3. Hit a variety of clubs from GW, 9i, 5i, Hybrid, to Driver. Total of 261 shots
- There were 4 noreads with irons. Most are because I hit fat that moved the mat or skulled shots that were really low.
- The driver experienced the most amount of noreads (6-7) which I attribute to ball positions and tee heights
4. The SkyTrak unit went into RRG state 2 times but recovered after 10-12 seconds unlike v3.1.1 or v3.2 which usually just stayed RRG
5. I didn't test with iPhone or Win7 laptop because I just wanted to prove to myself that there are real observable issues with v3.2 while keeping the constant (Win10 laptop) unchanged
6. My previous practice sessions with the Win7 laptop are pretty similar to the one on newer laptop running v3.0.2
7. Graphic performance with the newer laptop is crispier. Aside from this difference I didn't see any crazy RRG state changes or constant misreads/noreads compared to v3.1.1 or v3.2

At this point I must say that there is definitely something amiss with the 2 latest versions because there are enough users with similar feedbacks. Let me know if you need me to do further testings. I'd be more than happy to help.

LWG

Referring to the post above, it would be really helpful to know if the computer remains connected to the SkyTrak Wi-Fi when it goes RRG. There's no SDK change (which handles the unit connection) in any of these releases, so I'm baffled as to how any connectivity issues could arise.

[SkyTrak_Seth]

doublebogey, This may be a hardware issue...I'm checking now. But does it do the same thing if it is outside of the metal case?

[SkyTrak_Seth]

Mirek_62, Crazy...let me see if I can reproduce this here.

[SkyTrak_Seth]

Hi Seth,
Finally found time to install 32-bit v3.2 on my Win10 laptop without issues related to OS errors, etc. Due to time constraints with my job and a baby on the way SkyTrak is my only option for golf. It goes without saying I really want it to work flawlessly like most of other members' SkyTraks. Below is a summary of my observation and feedback:

1. Win10 laptop
- Direct mode
- Battery was at 85% (full charge after 2 days still only show that much btw).
- Hit 19 shots with 9i without issues.
- 20th shot was a misread, then the unit went into RRG state for a full minute before I cycled off/on.
- Second session I was able to hit 3 shots and then device went into RRG state again. Waited for 2+ minutes but it wouldn't connect to laptop.
- Disconnected laptop and proceeded to use iPhone 7.

2. iPhone 7
- Direct mode.
- Battery was at 65%.
- Used same club to hit 170+ shots with just 2 misreads.
- Unit went into RRG state after about 1.5 hours since switching to iPhone 7. Total uptime ~2.5hrs.
- Cycled off/on and managed to hit another 15 shots before battery depleted to 5%.

Positives:
Graphic improvements over v3.0.2 and other features are A+. Keep up the good work and continual support
I particularly like the swing speed estimates and shot height. The former appears to be more inline with my real world swing speed. At some point I will try it with my SSR to see the variations. I'm cognizant of the SSR's limitations but I know it's consistent with my measured SS.

Negatives:
Instabilities with the noreads and RRG state continues to persist from v3.1.
This is a problematic issue because my Win7 laptop (v3.0.2) and iPhone (v3.1) do not exhibit similar issues at all from misread and RRG state average. Note that I purposely did not upgrade iPhone to version 3.2 so I can have a stable baseline of v3.1+ train to compare.

If it warrants I may uninstall v3.2 from Win10 laptop and install v3.0.2 that I still keep a copy of. I do not want to install v3.1/v3.2 on my 6yr old Win7 laptop because it lags significantly.

Thanks,
LWG

So the disconnects only happen on Win10? If it goes RRG, then that means the computer has dropped the connection to the SkyTrak Wi-Fi. If it happened on all your devices, then I would say maybe it's a faulty Wi-Fi module on the unit itself. But the fact that it's only on the Win10 computer makes me think that the computer is hopping over to another network. When you drop connection in the app, can you take a look at the computer's Wi-Fi list and see if it reconnected to your home network?

[SkyTrak_Seth]

Yep, will be looking at that!