Can't register pre-owned unit

[toolman605]

Hi,

I guess this is more for Seth - but it might help someone else.

I bought a pre-owned unit and its still showing up as registered to the former owner. I contacted the owner and he logged on and deleted his account. I've contacted help twice via chat and given them the serial number and both times they tell me its ready to be registered.

I'd like to buy the game improvement package but I don't want to until i can get the unit in my name.
Thanks for your help!

[toolman605]

Update - Just like the car that stops making that noise when you take it to the shop as a last resort I tried plugging in my Skytrak via USB and lo and behold when I clicked on the registration screen it was blank! No longer registered to somebody else. Clicked on register my device and it worked!!

So the secret seems to be to connect via USB cable since Direct and Network modes didn't work.

[SkyTrak_Seth]

That's really weird. I don't have access to the SkyGolf systems, so this is something that their support would have to help out on anyway. But yeah, my thought also was that it must have still be registered to someone else. I bet the app hadn't synced the data yet since he unregistered the unit until you tried with USB.