New SKYTRAK but firmware issues...

[RSJ1968]

Hi,

I am new here as j just treated myself to a Skytrak. My delight at receiving the gadget ladt week has been tempered by a hugely frustrating inability to get the device registered. I have tried all the routes recommended, and reached out to their support.

Nothing has worked, whilst the registration looks successfully completed on the Skytrak and/ or Skygolf360 app screens, in that the message pops up telling me so, it then reverts to not registered on next screen. This has happened repeatedly and Skytrak support have confirmed that whilst the registration details have been input correctly, the registration has failed to be updated on the main system

Now support tell me it can only be a firmware issue (version 1.70), and I need to return for refund or replacement.

A tremendously disappointing start to my Skytrak experience.

Has anyone else experienced similar registration problems with their new device, and if so, could they be resolved without returning to the manufacturer?

Advice gratefully received, as currently I have a hugely expensive paperweight....

Regards

RSJ

[Alphaseekr]

I find their client service to be excellent, give them the time to resolve your issue and you will be happy in the end. I’ve personally not had the best luck with my hardware and their service has been there every step of the way, top notch.

[RSJ1968]

I am less enamoured of their service. Not been great so far with emails unanswered and calls just routed to US. Not great at all....

[Alphaseekr]

Are you dealing with the commercial service team?

[jrz]

It's unfortunate that you're having problems, but SkyTrak support is generally good and most people have had a positive experience with their SkyTrak devices. Please keep in mind that you're dealing with a pretty amazing piece of technology, and unfortunately technology has hiccups. Perhaps you should send it in as they suggested and ask if there is something they can do to make things right.

[SkyTrak_Seth]

I don't think that sounds firmware-related. Is your unit in network mode or connected with USB? You will need a valid internet connection when registering your system.

If you go to Profile>ABOUT, does it say your name under "unit registered to"?

If you want to send me a PM with your contact details (name, email, serial number), I can get it sorted for you. I don't have access to the SkyGolf database, but I know a guy

[RSJ1968]

Thanks very much for your offer to help but it's too late now. The unit has been returned to the retailer after further fruitless discussions over the last few days.

The ST support staff identified it as a firmware issue. I have very good wifi, nor did it work when trying via USB. In fact, the ST support further advised it was a known problem, recently identified, with a specific batch.

I am now awaiting a refund. Thanks for your help.