JNPG and Skytack “ unprovisioned device”

[TheCh1mp]

Sorry if this isn’t in the right place. I have had JNPG for a year and it has worked sporadically and I very nearly went down the E6 route for my year two. But want to play Augusta and Pebble so today signed up again through steam. However I keep getting that it cannot connect to an unprovisioned device. The game loads but won’t register shots and the top light on the skytrack is red with two greens below. On the operating or loading page which is a seperate window the skytrack light is green but connect to PG is red. I’ve tried for hours to fix it and have friends over later keen to have a go but looks like it is basic skytrack range tonight. What doesn’t help is I am absolutely clueless with computers. If anyone knows a simple fix I’d really apreciate it.

[simmb]

What did you sign up again for through steam ? JNPG hasn’t to be renewed via SkyTrak and you will need to have an active subscription from the previous year. You can’t get JNPG on SkyTrak anymore but existing subscriptions are being honoured. You say you have had it for a year, has it ever worked with your SkyTrak? Did you buy the package from SkyTrak originally ?

[TheCh1mp]

Hi thanks for responding. I had skytrack and jnpg in dec 2018. I renewed my Skytrak but I’ve been injured so only today renewed JNPG and purchased a years subscription today. Was about $240 ish to use with my sim. But although it comes on and can see the course it won’t register and says its an unprovisioned device.

[TheCh1mp]

I think it was purchased through steam originally.

[TheCh1mp]

I appears it wasn’t but steam are saying refunds are currently supported for JNPG this is painful

[Jwheels9876]

You have to renew through skytrak if you're still eligible. As stated above, jnpg is no longer offered for new skytrak owners but if your sub is still active, you can renew through skytrak.

call skytrak and tell them you want to renew your subscription and you should be all set even if your sub expired in Dec 18.... if you bought the pass in the last 24 hours you should be able to get the refund from steam, if more than 24 hours, you have to email Perfect Parallel for the refund.

[maine skytrak]

I got the same message today when I fired up the software to play solid red dot and
Wouldn't read any shots left the unit on for 5 minutes or so while I took a phone then hit a shot and every thing was fine.... wierd. I have a valid active subscription so not sure what the deal was.

[TheCh1mp]

I have sorted my problem with Skytaks help but having so many drop outs when playing a round on JNPG its early worth playing.