I'm Back

[SkyTrak_Seth]

Hi all,

It's me. It's been way too long and I apologize for the lack of communication over the last several months. There have been a number of changes in the company and I've let the forum slip from my plate and there's no excuse for that. You guys are primarily what got us to this point and I've personally let you down, essentially since the PGA show.

1) To answer some floating questions about my role in the company, I have always served as the Director of Software Development for SkyTrak. Earlier this year, I accepted a new role as VP of Development and UX. In the transition period, I've had to coordinate new projects and assemble new teams. But most impactful to our end-users, our plans of releasing v3.4 were subject to serious overhauls of our entire system as it relates to end-user privacy and security. While the features in v3.4 aren't necessarily ground-breaking nor what I would consider major feature upgrades, some of the new features required us to make behind-the-scenes changes, in cooperation with the SkyGolf team, to make sure we are in accordance with new GDPR standards and privacy laws. While we did not have any serious security issues, we did feel that in view of the recent notoriety of security breaches of several much larger and well-known companies, including social media, that it was best for our company and our customers to bite the bullet and implement security upgrades to avoid any vulnerabilities, regardless of how small they may have been. We never foresaw it taking this long and I certainly didn’t want to feed you empty promises along the way, but it’s become increasingly apparent that being silent is no longer an option.

2) While v3.4 has been significantly delayed and has been the bottle neck for moving forward, we have been pressing forward with several new features in the interim.

3) SkyTrak is certainly not going out of business - we aren't going anywhere. Sales are stronger than ever and we are constantly looking for new ways to improve the product. Just because I have been absent on the forum doesn't mean that we are not continually looking for feedback and new ideas. Jordan has been an invaluable resource in gathering customer feedback on the forum and helping alleviate some support-related concerns in my absence, and his involvement with the forum will continue to expand.

4) I always have your best interest at heart. I know it may not be of much consolation due to the lack of communication but please know that my sole focus has been, and always will be, you as the end-user. I know the past few months have been frustrating for you. I feel your pain, believe it or not. This is my life focus and I want SkyTrak to succeed in every capacity.

5) While I can’t give any concrete answers software, I still want to re-open the communication lines and also squash any rumors or ideas that the company or the product is in trouble. I will make a sincere effort to be more present on the forums during this time and please know that I am always fighting for you as our customers that you may have the best experience possible with SkyTrak.

-Seth

[SkyTrak_Seth]

At this point, everything is out of my hands. It's incredibly hard to come on here knowing that I can't provide the answers you are looking for on software and the inevitable backlash that is sure to follow with each post that doesn't give you those answers. But I do continue to post instead of hiding because there are other matters I still can help with. When I have news on software, believe me, you will be the first to know about it. Until then, please stop the personal attacks on me and our development teams. This is not a matter of competency.

[frankiepap39]

they could very well come out in the next few months with e6 connect, completely new software etc. but who knows?!

[Dan McWhirter]

My SkyTrak, its app and the e6 sim are just fantastic! For a very reasonable two grand plus subscriptions. But! I am weary of waiting for the most fabulous eConnect sim to be integrated.

[frankiepap39]

i do understand somewhat where seth is coming from... when you have to answer to people above sometimes you cant do or say too much.. BUT you also need to answer for everyone who keeps your business alive in that of the consumer. with little to no information, no updates, the masses get a little weary. seen it all before. either people will sell the product and purchase GC2, Uneekor etc OR new prospective buyers will look elsewhere.

[trumb1mj]

You'd think Seth and Skytrak were working on government intelligence software with the secrecy. This is absolutely insane. No updates in almost a year... How on earth can you operate a business like this?

[SkyTrak_Seth]

If I could tell you a date I would, but it's out of my hands. The only thing I can do is still try to help out here in the meantime the best I can.

[trumb1mj]

Yes. I have worked in various industries as a software engineer for 12 years.

[trhuke]

trumb1mj, do you have a professional background in software development? Honest question.

[trhuke]

I'm cool, I don't expect everything yesterday, but the eventual update will be nice. Nice to know you share my thoughts on the alignment thing. Thanks for the response! Cant tell you how much joy the SkyTrak has brought me. Entertainment, my game improved, something to do over the long midwest winter. Instead of getting fat over the winter I actually lost about ten pounds and put about 20-25 yards on my drives.

Keep up the good work!

[trumb1mj]

It doesn’t take a competent dev team a year to become gdpr compliant while working on nothing else. So either Seth is lying to us on what’s going on, they have no devs or they have completely incompetent leadership on the dev team.

[frankiepap39]

when are these updates likely to be released? A lot of annual subscriptions for almost a year of no updates.

[SkyTrak_Seth]

Yeah, I get what you are saying. We had to do it that way because we aren't currently dealing with a true 3D environment. I know it's not much consolation at this point, but whenever we can get these updates out, the new graphics will solve exactly what you are talking about.

[SkyTrak_Seth]

Not everything can be discussed in a public forum.

[trhuke]

Seth, here's a thought I'd like to throw out there-

My hitting setup has the tee-off area to the right of center of my screen due to space limitations. (I think this is a fairly frequent problem people have.) There is the offset slider in SkyTrak to help this but I find the way it is set up kind of visually confusing, it looks like the center line in now angling away from you.
TGC/TGC2019 has an offset that keeps the aiming point looking straight but slides the center over however much you set, which for me looks more like I'm hitting in the right direction. (When I occasionally actually hit straight).

Any thoughts on this? I have no idea how hard it would be to implement, but to me at least, it seems like a more natural hitting direction.

Thanks for your time.

[trumb1mj]

10 months and counting... when is the next bug fix coming out? If bug fixes aren’t a priority, gdpr is complete than what is coming next? Why should I pay for your software?