SkyTrak App and TGC 2019 won't launch

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  • kinnus
    Junior Member
    • Feb 2018
    • 26

    #1

    SkyTrak App and TGC 2019 won't launch

    I think I'm going to have to open a ticket for this since I haven't found anything on the forum yet but figured I would try since I am not sure what hours SkyTrak support has over the weekends.

    I tried launching the SkyTrak app and it pops up what appears to be an error message but it goes away so fast I can't really tell what is says. I then tried to launch TGC 2019 but got a similar error when trying to launch the game. I was able to launch the interface and get my SkyTrak connected but when I hit play game nothing happens. Checking the event viewer and I get a similar error about the UnityPlayer.dll module being faulty. Anyone ever had this issue? I played last weekend with no issues.


    SkyTrak App:
    Log Name: Application
    Source: Application Error
    Date: 8/16/2019 8:24:51 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-LON7PQN
    Description:
    Faulting application name: SkyTrak.exe, version: 2018.2.12.18141, time stamp: 0x5bb77361
    Faulting module name: UnityPlayer.dll, version: 2018.2.12.18141, time stamp: 0x5bb774e9
    Exception code: 0xc0000005
    Fault offset: 0x000000000113c42e
    Faulting process id: 0xaec
    Faulting application start time: 0x01d5549a912b5c7f
    Faulting application path: C:\Program Files\SkyTrak\SkyTrak.exe
    Faulting module path: C:\Program Files\SkyTrak\UnityPlayer.dll
    Report Id: eb65bde4-18cf-4811-b72d-a12d9e116bd4
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-08-17T01:24:51.979906000Z" />
    <EventRecordID>7501</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-LON7PQN</Computer>
    <Security />
    </System>
    <EventData>
    <Data>SkyTrak.exe</Data>
    <Data>2018.2.12.18141</Data>
    <Data>5bb77361</Data>
    <Data>UnityPlayer.dll</Data>
    <Data>2018.2.12.18141</Data>
    <Data>5bb774e9</Data>
    <Data>c0000005</Data>
    <Data>000000000113c42e</Data>
    <Data>aec</Data>
    <Data>01d5549a912b5c7f</Data>
    <Data>C:\Program Files\SkyTrak\SkyTrak.exe</Data>
    <Data>C:\Program Files\SkyTrak\UnityPlayer.dll</Data>
    <Data>eb65bde4-18cf-4811-b72d-a12d9e116bd4</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>


    TGC 2019:
    Log Name: Application
    Source: Application Error
    Date: 8/16/2019 8:25:41 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: DESKTOP-LON7PQN
    Description:
    Faulting application name: golf.exe, version: 2018.1.0.0, time stamp: 0x5c133043
    Faulting module name: UnityPlayer.dll, version: 2018.1.0.0, time stamp: 0x5c133371
    Exception code: 0xc0000005
    Fault offset: 0x00000000010ce0e3
    Faulting process id: 0x26d8
    Faulting application start time: 0x01d5549aae6e0570
    Faulting application path: C:\ProgramData\ProTee United\TGC Simulator\TGCSim_Data\Game19\golf.exe
    Faulting module path: C:\ProgramData\ProTee United\TGC Simulator\TGCSim_Data\Game19\UnityPlayer.dll
    Report Id: cbe28be0-ebf0-48a2-b5e5-1306b312be66
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-08-17T01:25:41.209338700Z" />
    <EventRecordID>7504</EventRecordID>
    <Channel>Application</Channel>
    <Computer>DESKTOP-LON7PQN</Computer>
    <Security />
    </System>
    <EventData>
    <Data>golf.exe</Data>
    <Data>2018.1.0.0</Data>
    <Data>5c133043</Data>
    <Data>UnityPlayer.dll</Data>
    <Data>2018.1.0.0</Data>
    <Data>5c133371</Data>
    <Data>c0000005</Data>
    <Data>00000000010ce0e3</Data>
    <Data>26d8</Data>
    <Data>01d5549aae6e0570</Data>
    <Data>C:\ProgramData\ProTee United\TGC Simulator\TGCSim_Data\Game19\golf.exe</Data>
    <Data>C:\ProgramData\ProTee United\TGC Simulator\TGCSim_Data\Game19\UnityPlayer.dll</Data>
    <Data>cbe28be0-ebf0-48a2-b5e5-1306b312be66</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
  • kinnus
    Junior Member
    • Feb 2018
    • 26

    #2
    This appears to have been a problem with a recent update related to Citrix Workspace. I use Citrix to work remotely some times and the latest update must have caused some issues. Uninstalling Citrix Workspace solved my issue.

    Here is the thread I found if anyone wants more details.

    Download the best games on Windows & Mac. A vast selection of titles, DRM-free, with free goodies, and lots of pure customer love.

    Comment

    • SkyTrak_Seth
      Manufacturer
      • Nov 2014
      • 1603

      #3
      Yeowser...I'm glad you found the answer

      Comment

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