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  • Skytrak hit with ball

    My skytrak had been working perfect until it was hit with a ball tonight. It was hit right on the camera part of the skytrak and now the top light won't turn green. Any advice/siggestions I can do to get it working correctly again? Thanks in advance!

  • #2
    There are lots of possibilities here, unfortunately, none of them are great. I was going to ask if it was in a case but you said it hit the camera bay so even if it was, it probably wouldn't have done much to protect the unit. The only thing I can think to do is a reset (paper clip in the bottom) to see if it reboots but the likely scenario is that the impact detached something inside. If so, you will likely need to send into skytrak for a repair.
    --
    What Could Possibly Go Wrong?

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    • #3
      Originally posted by mikemcd22 View Post
      There are lots of possibilities here, unfortunately, none of them are great. I was going to ask if it was in a case but you said it hit the camera bay so even if it was, it probably wouldn't have done much to protect the unit. The only thing I can think to do is a reset (paper clip in the bottom) to see if it reboots but the likely scenario is that the impact detached something inside. If so, you will likely need to send into skytrak for a repair.
      Ya it was in a case but that didnt protect it from the shot. I will try the reset and see if that helps. Thanks for the suggestion!

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      • #4
        Originally posted by unipanthers7 View Post

        Ya it was in a case but that didnt protect it from the shot. I will try the reset and see if that helps. Thanks for the suggestion!
        The reset didn't do anything fir me

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        • mikemcd22
          mikemcd22 commented
          Editing a comment
          That's not good news... How old is it? You could crack it open and see if anything obvious is disconnected. Otherwise I'm afraid you are relegated to sending it into skytrak.

      • #5
        Its probably 3ish years old now. I will call customer support tomorrow and see if they have any ideas but was afraid I would end up having to send it in. Any idea on turnaround time when a unit is sent in?

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        • mikemcd22
          mikemcd22 commented
          Editing a comment
          I had to send one in a few months ago. Took about 3 weeks to turn it around.

      • #6
        Thanks for the info this morning

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