Will not connect after update

[bongta029]

I updated to the latest firmware yesterday, and my device would not connect via usb.
The device connects to TGC2019, so I was play, but it will not connect to skytrak software. I dont have wireless network on my desktoo, so I like connecting with USB.
Did anybody have this issue after update? I tried hard reset on the device but it still couldn't find the device.

[SkyTrak_Seth]

Does the software say "searching for device..." or does it remain on "not connected"? If the latter, it could be a Microsoft Visual 2012 Redist issue and you may want to try reinstalling. If the former, can you go into device manager and watch while you plug the SkyTrak into the computer - do you see the list refresh? If it does, what is the SkyTrak unit listed as and does it have a yellow exclamation point next to it?

[Gerryayrshire]

Having another issue after the update. It says "Logging in..." on the software after you log in, but it just hangs....Been on with support for over an hour. Now with "Advanced support". Will let you know outcome.

[Gerryayrshire]

My issue was different. My skytrak profile appears to be corrupted. It's now with management and software developers and they'll get back to me in a few days. It worked if I created a new account!?

[bongta029]

Does the software say "searching for device..." or does it remain on "not connected"? If the latter, it could be a Microsoft Visual 2012 Redist issue and you may want to try reinstalling. If the former, can you go into device manager and watch while you plug the SkyTrak into the computer - do you see the list refresh? If it does, what is the SkyTrak unit listed as and does it have a yellow exclamation point next to it?

It was the latter, so I tried ro reinstall it a few times and was able to install MV2012 correctly. It fixed the problem. Thanks.

[SkyTrak_Seth]

It was the latter, so I tried ro reinstall it a few times and was able to install MV2012 correctly. It fixed the problem. Thanks.

Ah, so good to hear. I'm not sure how that could have gotten corrupted, but I'm glad the issue is resolved.

[SkyTrak_Seth]

My issue was different. My skytrak profile appears to be corrupted. It's now with management and software developers and they'll get back to me in a few days. It worked if I created a new account!?

Weird, I've never heard of a profile being corrupted. Did you try deleting the local cache and restarting the app?

[SkyTrak_Seth]

Actually, I think we found the problem with your account. It had to do with one of your wedge matrix presets having unsupported characters and also being incomplete. Not your fault at all, just something we weren't prepared for. The backend team is going to try and fix it for you...hang tight.

[Liqdaddymac]

Same issue for me, hangs on logging in screen, only way to use it is as a guest. Skytrak have tempted on, deleted cache, reinstalled etc and just said they will have to get back to me as it appears it’s something to do with my account. Have not heard anything back yet.

[SkyTrak_Seth]

Hey guys, the back end team found an issue with a handful of accounts and have fixed it. If you encountered issues logging in, please try again now. Gerryayrshire Liqdaddymac

[Liqdaddymac]

SkyTrak_Seth thanks - to confirm everything sorted now. My wedge matrix preset was the problem I think....my old 50 & 54 degree wedges changed to some name with funny characters.

[SkyTrak_Seth]

Awesome! Glad we could get it worked out.