Thanks in advance to anyone who can help with a SkyTrak sync issue. Have had the unit for just under a year. Normally use it connected to an iPad in network mode (sometimes direct mode). All shots from practice sessions are saved in the history on the iPad app. Until June 8, 2020, all practice sessions/shots also synced to Skygolf and can be seen on the Skygolf website and in the SkyTrak app on my PC. No sessions after June 8 have or will sync -- the iPad is often connected to wifi (same network as the PC) with the app open, both when connected to the SkyTrak unit and when not connected. The "syncing" icon will light up on the iPad, but nothing after June 8 syncs. I am running SkyTrak software 3.4.2 and firmware 1.7. I am out of ideas to try at this point -- thanks again to anyone who can help.
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I started having a sync issue when I upgraded my iPad to 14.1. I can no longer sync or see the history of my previous sessions. Not sure if it’s related to your issue, just thought I’d mention it. -
Thanks for the response. I am using iPad 14.2 which installed itself last week. I'm not sure when I switched to 14.1 but it could have been in June when the SkyTrak iPad app stopped syncing (I did not notice but I was dealing with a foot injury in late summer and played/practiced very little). Is there anyway to force the iPad app to sync (all I see is the green "data synced" checkmark), or a way to force it from SkyGolf? If iPad 14.1+ is the issue I'm just hoping we don't have to wait for SkyTrak to update their app -- they don't seem responsive to questions like this.Comment
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I am having the same issue with my lap top. It won’t sync or light up with anything. I can’t write the licence file for me new software. I have reached out to SkyTrak and fitness golf. Nothing works. Starting to regret buying SkyTrak. The customer support staff are rude and are not focused on what I am telling them. So far they have switched my email , when I never asked them to. Then they left me on stand by for 7 hours after I gave them connection access to my systems. If anyone has any solutions , please help me. Here in Toronto on full lockdown and I have spent more time being my own personal IT guy for this launch monitor. I am one more issue away from getting rid of the SkyTrak. Thanks in advance for reading or assisting in any means necessary. Recently joined the forum and it is a great outlet and informative. Helps that I am nit the only one having these issues, I guess
MikeComment
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