Membership has expired causing problem, or not?

[Ducati07]

Hello,

I'm coming up on the first year of my Skytrak. Always worked excellent for me until this week. I haven't used it for a few months and after I boot it up and I'm in the ST software, it's giving me a notice that say's "Member has expired, you have 5 days to renew." Today it said I have 1 day to renew....but I already did, I thought.

My phone picked up the SkyTrak and I had the phone plugged into my TV and had all three green lights on with the red dot. Dropped a ball down like always, on the dot and hit a ball. Light goes off like always however, that's when I'd see my data show up however this time....nothing. So I rebooted everything and tried again, same outcome. It basically is acting like everything is fine but it's not giving out any data after striking the ball.

Then I plugged it into my computer and went on Sky Trak's site to renew my membership. I was going to buy the $99 plan but then I thought I better make sure this thing still works so I added the free Membership to my cart and checked out while logged in to my account. I thought this might solve the problem however, the same thing happened.

Any thought what might be wrong?

[Scoop]

Do you connect in Direct Mode, Network Mode, or USB? If you are in Direct Mode, you may need to open the app and log in while you are still connected to the internet before you turn on the SkyTrak. I'd also check your account on the website to make sure it does not still show as "expired" there.

[Ducati07]

Update:

I tried in Direct Mode while in the app and was having issues trying to get into Network Mode. I couldn't get anything to work, including renewing my membership.

I went into the Chat link on their web site and was able to have them renew my membership. I think there was a problem with me trying to do this since my wife was the one who purchased it...not sure but once I told them that, they were able to renew it.

All good now, works like a champ again!