Problem renewing membership with Skytrak - Help / advice appreciated

[Iansurrey]

I bought a skytrak monitor 2nd hand in May 2020 (we were in lockdown so ideal timing). It had 7 months package left to run. I've got the original delivery note, packaging but when I went to renew the membership I couldn't. I spoke to Skytrak and its because the account is still the original sellers, they won't change over the account as it doesn't seem to match the original delivery note....this means I cannot renew the membership and therefore cannot use the Skytrak. It will be an expensive 7 months if I can't get it to work! I've tried to contact the person I bought it off but to no avail. Any help / advice appreciated.....

[p_mccann]

Hi,what happens when you try to register the Sky Trak on your SkyGolf account? Does it indicate that it is already registered to another account? Where did you buy it, eBay?

[Iansurrey]

Thanks for your reply and help. It says that the unit is already registered to my Skytrak account but the unit is registered to the guy who sold it to me, which corresponds to the delivery note. And yes I bought the unit from him off eBay. I have tried to contact him (the seller) but haven't had a reply.

[Scoop]

Do you have the user name and password for the account? If so, you can deactivate it on the website.