Skytrak Software doesnt work

[Louis kamppeter]

Hey my Skytrak register in Tgc all shots. But in the normal skytrak software i hit a ball it registers but it goes red and stays red and i doesnt see a ballflight or other datas.
neee help

[Jason Penner]

TGC is still running. Look in bottom right hand corner for a red/green shield and close it. You cant run both at the same time.

[Louis kamppeter]

I will try it tomorrow hope it works thanks for the awnser.

[Louis kamppeter]

Wasnt the problem🙁 Any other ideas?

[SkyTrak_Seth]

It does sound to me that TGC is running in the background. Even though the game may not be running, the connection interface still may be. In the taskbar lower right, click the up arrow and you should see a green/red shield in there. Right-click and close. If that isn't it, are you sure your unit is registered and has a valid membership?

[Louis kamppeter]

Hey tgc doesnt run in the background. I have a new membership it works on smartphone well what do you mean with registered?

[3on3putt]

Try just turning the computer on and only opening the Skytrak app. Don't even touch TGC. See if it works then.

[Louis kamppeter]

Doesnt work tgc is closed .

[SkyTrak_Seth]

Agree with this suggestion ^^

[Louis kamppeter]

Some other ideas?

[SkyTrak_Seth]

Ok Louis, try this:

1) Open the SkyTrak app, go to the range and hit a shot.
2) If the top light turns solid red and nothing happens, then exit out of practice, go to Profile>ABOUT>Send Logs>Send Current Log. This should open up the folder with the log file highlighted. Just attached that file to an email and send to me (I PM'd you my address)

[Louis kamppeter]

I cant exit the practice mode

[Andrew Petrides]

Was this ever resolved? I am having this problem now too. Works flawlessly with TGC2019 but cant hit a shot on Skytrak range (shows dot, light goes red, nothing happens).

Only happened when I updated to 4.0

[Louis kamppeter]

Were you able to fix it?