SkyTrak app crashes after 15 seconds

[shawnworth02]

Hello all, hoping I could get some advice. I’ve had my SkyTrak for a few months now and have absolutely loved it…until yesterday. The program/app will start up and connect perfectly, once I get in to practice mode though it will crash after about 15 seconds and go back to the startup screen where it will try to connect to the monitor/check license. I have tried just about everything…

-Both Network mode and Direct
—i have tried my iPad(what I usually use) as well as a computer that runs windows 10
-I have tried a hard reset
-I have tried to completely reinstall the app then re-download

It seems this issue has popped up for others long ago, but most of the time it was an internet connection issue. Mine doesn’t seem to be that way(internet is great and it connects right away, plus I have tried direct mode)but perhaps it is since I am new to SkyTrak. Any thoughts/insights would be greatly appreciated. Thanks all.

[Hunter1449]

There may have been a software update that needs to be added. If not then I would delete the applications and reinstall. It doesn't sound like the Wi-Fi is the issue though.

[byork]

shawnworth02 I’m having the same issue. Thought it might be software related so I tried it on my computer and iPhone, but get the same result. I launch practice mode and about 15 seconds later it goes back to the startup screen. Interested to understand if you ever found a resolution.

[shawnworth02]

byork sorry for such a late response, haven’t checked this particular site in awhile. It turns out I had a licensing issue. After a day or so back and forth with support, I ended up creating a whole new account and things started working just fine. Hopefully you were able to fix your issue as well!