Skytrak Suddenly Not Working

[JBCheeseburger]

Hello,

I have a relatively new Skytrak (received it last month) that was working fine up until this weekend. Suddenly, the unit is not registering any shots. This is the typical order of events:
- Open Skytrak app and connect the Skytrak using USB to PC
- Choose practice
- Driving range opens and all 3 lights on the unit are green.
- The red laser is on.
- Try hitting a shot or just waving the club and the laser does not turn off.
- Skytrak unit disconnects and get booted out to the main screen of the app.

Things I have tried:
- Rebooted PC and Skytrak
- Uninstalled app and reinstalled.
- Tried direct connection.
- Tried using my iPad which worked previously. Again, able to get to the driving range but it won't register a shot, disconnects, and get booted back to main screen.
- Reset on bottom of device, all lights to amber.

I used the online chat option on the website. Advanced support remoted in, uninstalled app, deleted folders, still same issue. They told me to send an email which I did. Have not heard back yet.

I feel like I've troubleshooted as much as I can on my own. Any thoughts? Thanks in advance.

[Mirek_62]

Hello,

I have a relatively new Skytrak (received it last month) that was working fine up until this weekend. Suddenly, the unit is not registering any shots. This is the typical order of events:
- Open Skytrak app and connect the Skytrak using USB to PC
- Choose practice
- Driving range opens and all 3 lights on the unit are green.
- The red laser is on.
- Try hitting a shot or just waving the club and the laser does not turn off.
- Skytrak unit disconnects and get booted out to the main screen of the app.

Things I have tried:
- Rebooted PC and Skytrak
- Uninstalled app and reinstalled.
- Tried direct connection.
- Tried using my iPad which worked previously. Again, able to get to the driving range but it won't register a shot, disconnects, and get booted back to main screen.
- Reset on bottom of device, all lights to amber.

I used the online chat option on the website. Advanced support remoted in, uninstalled app, deleted folders, still same issue. They told me to send an email which I did. Have not heard back yet.

I feel like I've troubleshooted as much as I can on my own. Any thoughts? Thanks in advance.

Complain the unit and return it to Skytrak for warranty repair.

[DanFindlay]

My SkyTrak did this exact same thing today. Hadn’t used it since Dec 28. My unit is 2 years old and have never had an issue with it. Can’t be a coincidence.

[Mirek_62]

Skytrak has sold tens of thousands of units. So there is a high probability that the two units will break down on the same day. There is no conspiration, but really just a coincidence.