SkyTrak Data Sync

[SkyTrak_Seth]

Hi all,

I'm working on the next app update which is going to fix all of the sync, database, sorting, and display issues. It's been hard to pinpoint because some of you are syncing fine, some are inconsistent, and some are not able to sync at all. To help me speed things along, can you please report back here and let me know:

1) Syncing fine/inconsistent/not at all

2) Are you using direct mode and syncing later or network mode and syncing as you go?

3) Is your SkyGolf360 (and SkyTrak app) login name your email address, or is it a custom username?

4) Did you have a SkyGolf360 (clubsg) account before you bought SkyTrak?

Thanks!
Seth

[SkyTrak_Seth]

So if you go to your history in the profile, you should see your last unsynced local session (I'll make this up for now) May 21st - Practice - 22 min, 3 clubs. If that is not on SkyGolf360 yet, connect the iPad to the internet and hard-close the app (double tap the home button and swipe up). Stay connected to the internet, open the app, make sure you are logged in and just sit on the main dashboard. It should sync within a few seconds.

[wbond]

I am not hitting in direct mode. At least i believe this is the case. I go into the connection settings and check that i am using network. I then go into the ipad settings for wifi and it's not showing the skytrak, it's showing that im connected to my home network. I will check again when i use it.

[doublebogey]

Ok Seth,
Really need your help. Have tried everything (SkyGolf chat, SkyGolf customer service over the phone, emails with SkyGolf representatives, etc.) but nothing works have never been able to sync since purchasing my SkyTrak over a month ago.

Some background:

1) Never been able to sync.
2) Have tried using both direct and network mode.
3) SkyGolf 360 Premium login name is custom username but SkyTrak app (and SkyTrak) was originally registered using a username that's my email address (but my SkyTrak device registration has been transferred by SkyGolf representative to my SkyGolf 360 Premium account with the custom username) - will provide more details about this issue later.
4) SkyGolf 360 account was set up before purchasing SkyTrak for the purpose of buying SkyTrak.

1) Purchased SkyTrak after 1/1/2015 in April 2015
2) Device Type: iPad Mini 2 with retina display
3) SkyTrak app version 1.8.6 running on iOS 8.34)
4) Yes am on home router/network
5) Yes always stuck on "WAITING TO SYNC" with green circle rotating but nothing happens (do not see any shot history in my SkyGolf 360 Premium account)

My SkyTrak works except for this syncing problem - can hit balls, and see shot history on my iPad just will not sync (either in network mode nor on iPad Mini 2 connected to home network after recording shots using direct mode).

Now my multiple SkyGolf 360 account issue mentioned above (which I think might be the problem):
- When I purchased my SkyTrak online I had to create an account (which has a different username and email address) - my current SkyGolf 360 account with a custom username.
- When I got my SkyTrak, your Quick Start instructions says to "Select the 'Create Account' option to create a SkyTrak online account" - which I did with the login name being my email address. This is actually wrong, your instructions should NOT tell users to do that since they already have a SkyGolf account when they purchased the SkyTrak!
- When I activated my SkyGolf 360 Premium account that came with my SkyTrak with Game Improvement Package, the SkyGolf 360 Premium membership was in my original SkyGolf account (one with custom username) I had set up when I purchased my SkyTrak.
- So I ended up having my SkyTrak registered to one account (one I set up when I registered my SkyTrak unit with login name = email address) and my SkyGolf 360 Premium membership registered to another account (the one with custom username I set up when I purchased SkyTrak).
- Your customer service helped me moved my SkyTrak registration to the same original account (the one I had set up when I purchased my SkyTrak with the custom username). However the product shows in my account as "H.C.'s SkyCaddie" instead of "H.C.'s SkyTrak" but with the correct SkyTrak serial number - don't know if this is an issue?
- So now I have 2 SkyGolf 360 accounts linked to same email address (one with custom username and another with login name = my email address).
- I've ask your customer service representative to help delete the 2nd redundant SkyGolf 360 account (one with login name = email address). They said they cannot do it.

So now if I log in using the SkyGolf account (login name = email address) I used originally to register my SkyTrak I see shot history for first day after I received my SkyTrak on my iPad. If I log in using my SkyGolf 360 Premium account (with the custom username) that I set up and used to purchase my SkyTrak I get all shot history since that first day on my iPad. So the app is doing the right thing in assigning shot histories to the account logged into with when those shots were made.

However I'm wondering if this might be the problem: My SkyTrak and/or SkyTrak app thinks it's registered to 2nd account (login name = email address) I originally used to register SkyTrak but that registration is gone - moved by SkyGolf representative to original account (with custom username) used to buy SkyTrak? I have tried logging into both account and neither syncs maybe because original account's (with custom username) SkyTrak registration is not being recognized by the app as registration was done manually by SkyGolf representative and not thru app while 2nd account's (login name = email address) SkyTrak registration was removed by SkyGolf representative?

So now I'm stuck with a useless SkyGolf 360 Premium account (which I paid $99 for along with the Game Improvement Package - which apparently other customers are getting for free anyways) that cannot even sync to my SkyTrak. Really frustrating!!! And zero help and/or support from SkyGolf/SkyTrak!

Can you please help me. Thank you very much.

[mhage]

Mine quit syncing as well. Seems like anytime it won't sync my shots get somewhat erratic and pause during display. After about 2 weeks of not syncing, this morning I uninstalled and reinstalled again and it instantly synced. Didn't get a chance to try it since my wife woke up and wanted her Ipad back.

[SkyTrak_Seth]

doublebogey, I think I actually was just forwarded your email this morning. I agree with you, I think there is some confusion on the backend linking up the account you created in the app with the correct SkyGolf360 account. My brain shut down while reading your post, so let me pick it apart and figure out what's going on

[doublebogey]

Thank you so much. Much appreciated.

Other than my syncing issue I think this SkyTrak is a great product - and probably more accurate than people give it credit for.

[SkyTrak_Seth]

I'm going to run this over to the backend team. Can you please PM me your two account names/email addresses and also the serial number on the bottom of the unit (REE_***...)? Thanks!

[doublebogey]

Just PM to you all details. Thanks.

[jon.summy@aol.com]

All of my sync issues where fixed with the last update!!! Sync is awesome.....Just launch the app.....hit shots and it syncs with no problems!!!! Also the app on Sky Golf is pretty slick......you can cut and paste the info into Excel very easily and slice and dice....remove shots......do all kinds of stuff with not much effort!

[doublebogey]

ok now you make me feel i must absolutely get my sync working now...

[doublebogey]

which reminds me - seth, eagerly awaiting your response via PM to help me get my sync working. thanks.

[Mazenblue]

I have the exact same issues. I agree the Skytrak is accurate. But it will not sync

[Mazenblue]

I know I have duel accounts I can log in on both of them

[apljb]

So, never having had any sync issues to date, I took my Skytrak to the range last week, as mentioned in my other post today.

As I was off network, I connected in Direct mode that day.

On coming back home, I now get 'failed to sync' messages constantly, and the unit is perpetually trying to sync.

What's interesting is that my new sessions, in Network Mode, are syncing perfectly, but it looks like the unit is trying to sync the Direct Mode data all the time and can't, so it endlessly re-tries.

I've hard restarted the app, powered the iPad off and on again with no luck. Not that I especially care about the data, given what happened at that session, but it would be nice not to have the pesky message all the time.

Seth.....................

[SkyTrak_Seth]

Are you 100% sure you were logged into the app while you were at the range?

[apljb]

Well, 99.9999% sure. Heck, I've slept since.

So, when I login to the unit and go into the History tab, I can see the practice sessions from the range under my Username. Those sessions haven't synched to SG, but sessions before and after all appear on SG.

Unless that data appears under my User even if I didn't login, then I would have to believe that I was logged in at the time.

[MrHogan]

The only thing that works for me is to uninstall/reinstall the app. I think this works until I either change the network mode (connect to a different network) or use direct mode. Once I do this it never syncs until I go thru the uninstall/reinstall process again. I lose any unsynced sessions. To avoid direct mode I tether to my phone in network mode at the range. My home network has multiple networks and I've changed the ssids & wifi security types whilst trying to diagnose. Not sure if number of previously connected networks confuses ST or not. I have noticed that the ssid is case sensitive. This process is tiresome.

[doublebogey]

When I received my SkyTrak, first thing I did was to take it to the range to check out accuracy (and of course using direct mode). So you guys are saying using direct mode might be the issue/problem? Once you use direct mode (or change to different wifi network in network mode) SkyTrak would just stop syncing (like what my machine or app has been doing) until you uninstall and reinstall app?