SkyTrak Provisioning Error w/ TGC 2019

Collapse
X
 
  • Time
  • Show
Clear All
new posts
  • FadingFast
    Junior Member
    • Jan 2023
    • 9

    #1

    SkyTrak Provisioning Error w/ TGC 2019

    Good morning all. I’m new to the forum (hello!) and just recently purchased an entire setup for my garage which includes of course a SkyTrak unit and TGC 2019.

    Okay. Stop me if you’ve heard this one. I can get my TGC to connect to SkyTrak but then I get a red X on the license and receive the provisioning error message.

    The only advice I’ve received from ST tech support (don’t even get me started on the frustration and disappointment of trying to reach someone (ANYONE!) at the ST offices) was to delete ST and reinstall but no luck. I’m in the “let me talk to our developers” part of the resolution which has left me feeling less than hopeful we can resolve this quickly.

    So this is a long-winded way of asking whether anyone out there has any other ideas. I’ve searched the web including this forum and I know it’s a common enough issue that they should have a ready-made solution but nothing I’ve found/tried has worked.

    Thanks!
    Stephen
  • FadingFast
    Junior Member
    • Jan 2023
    • 9

    #2
    I am happy to report that thanks to Quinn at ST, I am up and running on TGC 2019. I still don't know what the issue was but Quinn emailed me today at around 11a telling me to give it another try and it worked. My first try with tech support was Thursday evening so it took them about 1.5 business days to resolve. Not bad but I sure wish I could have talked to someone.

    I played a course today called the Nomad. Pretty good!

    Comment

    Working...