Skytrak/E6 major issue

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  • nohelmetsteelhead
    Junior Member
    • Feb 2023
    • 5

    #1

    Skytrak/E6 major issue

    Hi Everyone, Does anyone have E6 for Skytrak. They are having a major putting issue. Backspin is set to minus 2500 after the update. Any updates on this? I have mine on a PC.
  • nohelmetsteelhead
    Junior Member
    • Feb 2023
    • 5

    #2
    Is anyone else experiencing this problem?

    Comment

    • inteluna
      Junior Member
      • Mar 2023
      • 3

      #3
      What a stupid and terrible Error!
      I'm struggling due to the same issue.

      When I took a look some statistics data from portal.e6golf.com, I could find that putter have very weird data.
      spin numbers copied from the previous chip shot's. then every putting shot has the same. Ridiculous.

      It is not possible to understand WHY skytrak and E6 team do nothing for it.
      Unless this issue has gone, I need to do several putting to finish a hole. ball keep away from the hole cup. Terrible!

      Click image for larger version

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      Comment

      • LilacLaneCC
        Junior Member
        • Dec 2019
        • 5

        #4
        Same issue. Have needed to set my groups to no putting as a result. Experiencing random crashes since the dual Skytrak/E6 updates as well.

        Comment

        • nohelmetsteelhead
          Junior Member
          • Feb 2023
          • 5

          #5
          They let me know yesterday that they are still working on it. I have so many putt misreads always. I am probably going to jump to a different software but not sure which one yet.

          Comment

          • nohelmetsteelhead
            Junior Member
            • Feb 2023
            • 5

            #6
            These subscriptions are not cheap! 11 days now.

            Comment

            • Mroy31
              Junior Member
              • Feb 2023
              • 5

              #7
              I joined this forum because of this exact issue. Couldn't find anything googling, only indication of a problem is if you go to E6 Connect website support page and there's a pop up saying Skytrak and Trugolf are aware of the issue and working on a fix.

              I'm fine to switch to autoputting for a bit, but now I'm wondering if it's affecting anything else related to spin. I did a bag mapping session yesterday in the Skytrak iOS app, seemed all pretty standard. Then I went to play a round in E6 and suddenly baby fades turned into full slices, and quick stops with wedges turned into 10 foot spin-backs. The slice I could reasonably chalk up to getting tired, but not so sure anymore.

              Comment

              • SkyTrak_Jordan
                Manufacturer
                • Oct 2018
                • 95

                #8
                Hello Everyone - As the team from TruGolf works on the putting issue, they provided me a link to a previous version of E6 to use. They are working to fix the bug as we speak and I will relay any information they send my way! https://autoupdate.e6golf.com/e6.../E6_Connect_1.11.1.3.exe

                Comment

                • Mroy31
                  Junior Member
                  • Feb 2023
                  • 5

                  #9
                  SkyTrak_Jordan any way to revert on iOS?

                  Comment

                  • nohelmetsteelhead
                    Junior Member
                    • Feb 2023
                    • 5

                    #10
                    Jordan, I appreciate this update! We all know Skytrak has been trying to help with this!

                    Comment

                    • inteluna
                      Junior Member
                      • Mar 2023
                      • 3

                      #11
                      I'm still waiting for the bug fix update on iOS version.
                      Does anyone know the latest news about bug fix on iOS ?

                      Comment

                      • Simple Delight
                        Junior Member
                        • Mar 2023
                        • 1

                        #12
                        Hi All,
                        New to the forum but 3 months in without being able to connect Skytrak to E6 Connect. "Skytrak not found" is the message I get despite USB mode successfully connecting and uploaded most recent software.

                        Has anyone else experienced this problem? I joined this forum to find out if I alone am experiencing this issue. I've searched everywhere else and E6 staff don't have an answer for me.

                        Still haven't been able to use E6 and as someone said earlier, subscription wasn't cheap!

                        Thanks!

                        Comment

                        • Mroy31
                          Junior Member
                          • Feb 2023
                          • 5

                          #13
                          New iOS app version dropped with the putting fix, will have to try it tomorrow.

                          Simple Delight did you go through the whole unbinding the license after the free trial, or did you go right into the paid version? I don't have any experience using USB direct mode, just WiFi and iOS app.

                          Comment

                          • inteluna
                            Junior Member
                            • Mar 2023
                            • 3

                            #14
                            Looks like back to normal after updating with new iOS app.

                            Click image for larger version

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                            After update, did some test stroke. so far looks OK. will do more practice to confirm whether the issue clear.
                            Here is a capture for test example.
                            Hope all of you to enjoy without the putting bug.

                            Click image for larger version

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