Skytrak+ with STv4.4 not re-arming in Range mode

[intherough]

First morning with the new ST+ and the unit sporadically will not re-arm for the next shot within the Driving Range. To resolve, I have to exit the range session. Immediately upon clicking exit, the unit re-arms. You can subsequently fire up a new range session and hit until the re-arm issue pops back up. I've opened a ticket as well but wanted to post here as well.

[str4t0s]

I'm seeing the same thing. I've been hitting replay instead of exit... once it finishes replaying the last shot, the ST+ re-arms for me. Frustrating. Did support get back to you?

[Ykaar]

Same things here.

Direct mode :
Cant register more than 7 shots until the unit not re-arm

Network mode :
Loose connection after few secondes

USB mode :
Same as direct mode


I tried on two different gaming computer and two high end smartphones.

I installed hundreds of Skytrak so I am pretty use to their software, I think the 4.4 with skytrak+ has issue. I tried the 4.4 with the original Skytrak and get a higher delay than previoulsy too ...

[Ykaar]

Any news from support here ? I still cannot use this unit as it lost connection / unarmed every 5-7 shots.

[SkyTrak_Seth]

We haven't been able to reproduce this. Can you verify which firmware the ST+ unit is running in the ABOUT screen? It should be .093.

Also, if this is something you can reproduce consistently, can you please hit the 7 shots to get the unit to freeze in an un-armed state, then exit practice and go to ABOUT>Send Logs>Send current logs? Just let me know when that log is sent to I can get it to the dev team.

[Ykaar]

We haven't been able to reproduce this. Can you verify which firmware the ST+ unit is running in the ABOUT screen? It should be .093.

Also, if this is something you can reproduce consistently, can you please hit the 7 shots to get the unit to freeze in an un-armed state, then exit practice and go to ABOUT>Send Logs>Send current logs? Just let me know when that log is sent to I can get it to the dev team.

Hello SkyTrak_Seth,
Thank you for your response. Support sent me a return label to analyze the machine. So you'll be able to do all the tests. For your information, we had ordered 2 skytrak+ (we are resellers) and the second one works perfectly.

So I am under the impression it is not software related. Will let you figure out what the problem is ;-)

[SkyTrak_Seth]

Ah, that is good to know (I guess somewhat ) Hopefully if it is a hardware issue, we can track it down quickly.

[str4t0s]

Still same issues with mine as of this morning. tried the other connect options as well. Sending logs fails each time (confirmed online). I've chatted with support, but no other solutions. Calling in tomorrow morning after I try a final time to see what next steps will be (mine was a pre-order fwiw). Will update the thread tomorrow. I'm holding out hope........

[str4t0s]

Update - Called into ST support yesterday. In short, worked with them to get a firmware update that resolves this issue, and so far (3 practice sessions) have not had one reset or fail to re-arm. If you're having a similar issue, call them and mention 2 blue 1 red resets, or failing to re-arm. Thanks Jay!