Hello, forgive me if this has been posted before.I have gone through numerous posts and have not found it yet. I just purchased a Skytrak and received it today.First few swings went great then top red light came on. This is the top light of the Skytrak with the check mark. I bought leveling screws and a bubble level so I know that the Skytrak is level and at the height of my mat since it is not sitting on the mat itself. When I reset the Skytrak all three lights come on as well as the laser light for ball placement, however as soon as I swing my club the top light turns red again and my shot is not registered. Of course there is nothing on Skytrak's website about this. Can anyone help a newbie with assistance? I was so excited to get it but now am frustrated at the issues I am facing. Thanks for your help!
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Could there be some movement during your swing? Try another mat or placing the skytrak independently of your stance mat. -
The way it works is that the top light will turn red and stay red when a valid shot is detected and data has been sent to the iPad.
Once the iPad has acknowledged the data and all is good for taking the next shot. Laser will come on and top light will go green.
If the data never reaches the iPad or there is some other communication issue. Like the response never reaches the Skytrak.
The top light stays red and the Skytrak unit will wait forever.
I have seen the problem you describe in direct mode and in network mode where the router is far away or there are other people using the same router at the same time.
Only way I have found to make it work flawless is to have a dedicated router where only the iPad and Skytrak are connected.Comment
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That's weird. Are you on version v1.9.1? What model iPad are you using?Comment
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Turn off your skytrak, delete the app on your ipad. Re-install app. Turn on skytrak. Problem should be fixed.Comment
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I was able to connect via direct mode instead and this issue was corrected. Still having issues with network mode. I even made sure to connect to my non 5g network as I have heard in previous posts that Skytrak does not do well on Dual Band routers. I will readdress this situation tonight to see if I still have issues in network mode. Thanks for the replies!
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Also, I am using the most updated version of the app and I have an Ipad Air 2 that was literally just purchased 3 days ago to go along with the Skytrak I just received.Comment
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This is kind of new and going in the next documentation, but you cannot have any special characters in either your network name or password. Could that be it? Dual band router should be totally fine.Comment
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Is this character thing recent, and if so, about when did this come up? Do numbers count as special characters?
Originally posted by SkyTrak View PostComment
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It's new to me, that's all I know. No, numbers are fine. Just anything like "!, #, $, %, &" etc.Comment
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Skytrak has to change that limitation. It's ridiculous that a software application expects the owner to change his entire network and everything connected to it to accommodate the software's nonsensical limitations. Many security experts suggest the use of special characters for appropriate security. This is indicative of the abysmal customer service Skytrak has had from day one. I'm guessing it'll go on the list of changes and we'll see the change "soon". I can't tell if Skytrak doesn't care about quality or lacks the talent to provide it, but my patience is exhausted.
I know I'm off on a rant, but I've owned a Skytrak for nine months, my warranty expired months ago and some of the key advertised features simply don't work. And I paid $99 for a subscription to nothing that is now called an annual subscription (to what the company refuses to clarify). For weeks or months we've been promised we'll be taken care of regarding the undefined subscription. Enough with the vagaries and non information. How about some straight answers? How will the early adopters be taken care of? I've had better service from cable companies and airlines.Comment
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Chughes82 ...........Maybe cable companies, but definitely not airlines!!!! Your echoing alot of our thoughts and feelings. I've had my skytrak since March and my warranty is over soon too. Still no clarification on "return to new" pricing. Still no clarification on the $99/year cash grab. Still no PC interface. Still no Sim (I understand there are other parties involved with that), Still no......the list keeps growing.
I was close to dumping mine recently, but then what do I get? They got us for now. There are no other options in this price range. It kind of sucks, but hopefully SkyTrak_Seth will honor their word and "TAKE CARE OF US". Guess what...........Still waiting.........Comment
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SkyTrak/SkyGolf: Word of advice as a business owner - your poor (and really lack of) customer service/support will ultimately doom SkyTrak (despite the device itself being a great product).
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I feel your pain guys. Unfortunately, I don't own the company nor am I in charge of customer service, all I can do is pass the word along. I don't want to keep telling you stuff is coming and have it delayed any further, so I think my time will be better spent trying to make sure all these loose ends actually get wrapped up, even though I'm not involved in many of them. I'm going to sign off for a bit so I can apply my focus there. Thanks for the feedback, I will make sure it gets relayed.Comment
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Seth, thanks for all the work/effort you've put in in the development of the SkyTrak hardware/software and your help to all of us. I'm sure most on this forum will agree, so far you have been by far the best customer service/support we have received from SkyTrak - without you and if we had to rely on SkyGolf customer service for support, I'm sure a few of us would seriously consider hurling our SkyTrak at something or someone =)
Look forward to hearing from you soon with great news and progress on sim products, etc. for SkyTrak!Comment
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