Skytrak+ Won't Register: Invalid ESN

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  • ThreeChip
    Junior Member
    • Dec 2014
    • 20

    #1

    Skytrak+ Won't Register: Invalid ESN

    When I try to register my Skytrak plus, it says, Invalid ESN: We do not recognize the ESN provided by this machine. (Or something close to this, I dont remember the exact phrase). Not sure if it has anything to do with it, but the SN on the bottom of the unit has an S at the end, but the number that the app tries to register doesn't have the S at the end (otherwise they are the same). Ive tried entering the full number with the S and without and no luck either way. I sent an email, but curious if anyone else has had this problem.
  • nbar
    Senior Member
    • Aug 2019
    • 154

    #2
    Their support is pretty good they will respond fairly quickly.

    Comment

    • SkyTrak_Jordan
      Manufacturer
      • Oct 2018
      • 95

      #3
      I just sent you a dm!

      Comment

      • Jklewis123
        Junior Member
        • Dec 2023
        • 1

        #4
        Hello, I’m having the same issue. What was the resolution?

        Comment

        • Rlefig
          Member
          • Sep 2020
          • 93

          #5
          having the same issue too. getting invalid ESN device does not belong to user or family. Purchased from skytrak

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