Skytrak range works but tgc2019 will not register a single shot

[Greenkeeper32]

hey everyone,

I have been using this same set up for 3 years but since the latest update on skytrak and tgc I haven’t been able to get any shots to register in tgc. Skytrak range works fine. I have tried everything in my power as of now.

so far here are the things I’ve tried:

-de activated my tgc2019 account and copy and paste my license the reactivated
-turned off the club selection feature on tgc
-made sure windows defender is not running
-uninstalled/reinstalled skytrak and tgc2019
-did multiple hard resets on skytrak unit
-removed legs on skytrak and made sure it is level with hitting surface
-cleaned skytrak unit
-tried direct and network mode with skytrak
- I have a completely blacked out room with perfect lighting over the hitting area and I use new balls with a black logo

I’ve been working on this since Christmas and I really need some help here

[Rafalt]

Please contact support@protee-united.com
They can make remote session on your computer and fix your problem.

[Firebat138]

I was ust gonna say this,, go to website and chat. I think they replaced a dll file on my system after a windows update. Make sure you are up to date also on version