Let's all take a deep breath

**mhage** · 10-22-2015, 06:15 PM

Are you assuming 'no trouble at all' because you didn't hear from them? I used mine very sparingly until the E6 demo came out since the IOS and PC app were almost unusable because of syncing.

Originally posted by SkyTrak View Post

There were tons of people who were able to sync all their data with no trouble at all. They got what they paid for. I can't make large sweeping changes, I'm trying to handle the individuals as I can, as the circumstances vary widely.

**SkyTrak_Seth** · 10-22-2015, 06:55 PM

Not at all. There have been hundreds of thousands of shots synced to SkyGolf 360. Like I said, most accounts worked just fine. You typically only hear about stuff when it doesn't work.

**Zeroes** · 10-22-2015, 09:30 PM

Hi Seth. I pm you and have yet to recieve a reply . I know you are not customer service but ive spoken to them 3 times and the latest being the discount coupon does not apply to those outside the US. I have attached chat log . Can i confirm from yourself that this is true so i can stop wasting time waiting on my discount coupon through email

Attached Files

**SkyTrak_Seth** · 10-23-2015, 03:45 PM

Haha...can you at least let me get a cup of coffee once I get into the office

Let me go to my PM's...

**Smacc** · 10-23-2015, 04:25 PM

I wanted to post a quick note and say thanks to Seth for his work here. I was able to get someone on the phone through the customer support line and they were extremely helpful and helped me fix my coupon issue (I'm in the US) and get me all set up on my account. At least for my particular grievances, my new opinion of Skytrak support has changed as they have come a long way since I first talked with them and it is greatly improved.

**SkyTrak_Seth** · 10-23-2015, 05:51 PM

Thanks, Smacc!

**luv2golf** · 11-17-2015, 04:23 AM

Originally posted by SkyTrak View Post

Looks like things have gotten a little tense here as of late, and I can understand why, but let's take a collective deep breath.

First, there's been a lot going on behind the scenes. I've tried to describe previously how complicated this is with as many partners are involved. If this is any indication, if I happen to go missing for an extended period of time (a week or two), then that probably means something big is about to go down. I've stated it in other threads but this forum is not my job, but rather a felt personal responsibility to keep you all informed as loyal customers, and in many cases, early adopters. However, when the nose has to go to the grindstone, my actual job here, managing not only the development, planning, and release of our software but also many partners, has to take precedence.

I'm also not customer support, but I try when I can to help out by either providing direct help, referring to the correct person to help, or even just relaying suggestions on how the process can be improved.

Now that we finally have licensing in place and our first full course play option out in the field, the elephant in the room is most obviously your subscriptions. I will be reaching out today to those of you who PM'd me directly in response to my data syncing thread. For the rest of you, you will receive an email today with an upgrade option for WGT if you plan to do so. This will take into account prorated pricing so if you bought the GIP last week, you aren't paying another $100 for it today. Your GIP and WGT will all start fresh though, so you will have a year on both.

This release of v2.0 + WGT was a humongous effort all around and certainly more complicated than originally thought. But now that it is out there and working, it makes moving forward so much easier with all other sim partners and frees up resources on our end to continue making our app, our ball flight, our communication, and the overall SkyTrak experience that much better.

We have great things in store for the remainder of 2015. Thank you for helping us build a better product.

-Seth

Just scrolling through past posts............first off, SkyTrak_Seth, hope all is well with the family.

Secondly, getting alot of questions about whether we'll see mulit-player sim (E6, PG or TGC) before the end of 2015. Can you at least tell us.......YES OR NO?

**SkyTrak_Seth** · 11-21-2015, 07:57 PM

Thanks for asking...things are great. Sitting in the hospital room now, but internet is terrible. Given the long history (in such a short time) with release dates, I am not going to comment on any dates regarding our simulation partners. I hope you can understand.

Let's all take a deep breath

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