Skytrak not sending data after software update

[Pepster]

Can anyone help as I have the usual useless response from the Skycaddie online support chat.

I updated the software last week and I now have two new problems (apart from the sync issue after direct mode which still hasnt been fixed 6 months after I bought the Skytak). I now get 1 shot that registers on the skytrak and also on the ipad, after that the green light on the skytrak turns red after a shot, but nothing registers on either the ipad or the iphone - not in network mode or direct. I have reinstalled the app (twice) I have hard reset the skytrak - but nothing happens, just same problem, 1 shot then nothing.

I have also noticed since updating the software that I now get phantom 20 yard ground balls appearing without even swinging the club

Any help from the forum would be appreciated and no doubt far more useful than the online chat support

I really want to love this bit of kit, but it just doesnt work properly for what we have all paid for it!

[Snax]

Is there a problem with skytrak?? I was playing a round in jnpg this morning now my skytrak keeps blinking red then green and the script from pg is that it is detecting shots. I tried the skytrak app as well and it is blinking as well? I can't use it at all!

[doublebogey]

I have also noticed since updating the software that I now get phantom 20 yard ground balls appearing without even swinging the club

Pepster, are you on software version 2.4.1? I've never had phantom shots before but just the other day I had same phantom 20 yard ground ball while simply putting a tee into mat. I've also raised the direct mode sync issue after upgrading to v2.4.1 to SkyTrak_Seth / Seth in another thread already.

[Pepster]

doublebogey , yes I am now on 2.4.1....unfortunately

[sbark76]

I cant even find a support phone number on their website.........anyone have one handy?

finally found one

[SkyTrak_Seth]

1) I'll have to check the other thread on direct mode sync. We haven't changed anything, but I will certainly make that #1 priority. Obviously, we can't have those issues again.

2) Are you saying you get a phantom shots in the SkyTrak app or in PG? The firs thing I would like to check is that your firmware is 1.5, not 1.4. You can view this once the unit is connected by going to Profile > ABOUT