New Computer, can't get TGC to work

[rsuslow]

I had to get a new computer because my old one failed on my.

I got one that meets all the TGC requirements. I downloaded all of the necessary programs but can not get TGC to work. Do I need to get a new license key from ProTee?

I've followed the instructions for installation, but when I hit ACTIVATE, nothing happens. It will also not allow me to switch it to Left Handed or save my email and username.

Any ideas? WIll I need a new key from ProTee?

[rsuslow]

The TGC interface also does not recognize my license status. The Skytrak application works fine.

[Smudge_si]

Send pro tee a PM ,

I think that if you changed your computer you will need a new license key, I may be wrong

[keither5150]

Yes, You will have to email them your new machine id and license key. They will then send you a new license key. I had to do this when upgrading to win 10

[rsuslow]

Thanks, all! I'm going to shoot them an email now. Hopefully I'll hear back tomorrow!

[rsuslow]

Just an update brag about how awesome Pro Tee is.....they actually replied to my email three minutes after I sent it. Of course, I didn't see it in my inbox (lost in the Gmail thread), but that isn't their fault. As usually, their customer services is far beyond any other I've seen.

[keither5150]

Yes, they are very impressive. They have shown time and time again that they take care of their customers. I had to get a new key as well. I was down .... about 10 hours or so....I did send them the email after hours, (their time)