Registering my skytrack

[Scottfer]

I received my skytrak today and had a couple of problems.

1. When charging the green light kept going out, is this normal?

2. When registering I leave the app and connect to the skytrak network, when I go back into the app however and try to register, I input my details and the screen just sticks on the device registration page showing my device code

Any advice would be appreciated

Thanks

[Scottfer]

Now it is saying this device is already registered to another user?

Oooohhhhh my

[Scottfer]

Ok I seem to have registered now, cheers

[CintiGolfer]

I had the same thing happen last week when I received my SkyTrak. But since it eventually showed that it was registered to me, all is good.

[Scottfer]

Thanks, yes it's showing now. I'm still wondering about the charging light though, does it go out when charged?

I need to contact skygolf as I bought the Father's Day package but it's only showing I have the basic

[CintiGolfer]

The charging light does go out on mine when it is fully charged. I also bought the Father's Day package and it showed online that I had the play and improve package. However I had to contact SkyGolf to get the packaged linked to my SkyTrak. It only took them a few minutes to do this.

[Scottfer]

Anyone had all 3 green lights and red dot but the app just stuck on the loading screen? I can hit shots and the light goes out and comes back on. It's just as if the app has crashed?

Done full reset etc, still the same

[Scottfer]

I am using and iPad 2 , I'm guessing this is the problem?

[SkyTrak_Seth]

Yes, that is definitely the problem. You will need at least an iPad Air.

The bottom light should turn yellow when it is charging and go out when it'd done.

I believe you don't have the full Game Improvement Package features because you can't get the unit connected in the app to write the license files. Either that or your membership is not tied to your account, but I would start with a compatible iPad or PC first.

[Scottfer]

Thanks, yes I'm having a problem with the skycaddie code, it's not recognised For some reason, I beleive it is getting looked into.... Hopefully

[Scottfer]

Thanks again Seth

I have managed to use the driving range and I am happy with what I have seen so far (except for lots of driver shots not reading but I'll read the forum about this as I beleive a fix is out there)

I am now just waiting 2 days for GIP and WGT while support add me.

High spec PC on order for TGC

Thank you all for your help along the way. See you on the tour 👍