Inconsistent connection issues

[Scottfer]

Hi all

So I'm getting rather stressed out with my skytrack unit, I've managed to play TGC a few times, each time consists of a good 30 - 60 minutes rebooting and trying to connect which I have just written off as me doing something wrong but now I can not connect at all.

I click into the skytrack app on my PC
I then turn on the skytrack which mainly has the lights from bottom up (green/Amber /red) all solid.

The unit will not connect, when I can get it to connect I'm not sure if it's network or direct but as soon as I exit the app the laser goes out and obviously TGC interfac can not find the skytrack unit.

I have read through the forum on similar problems but I have a good internet connection (about 40mbs according to speed test)

Please help

PS also recently I had a warning come up that my battery was low but the unit was not connected and the battery was full, inplugged the charger in and had the same low battery message the next time I tried to connect. Is this an underlying issue?

Thanks in advance, I'm hoping I'm missing something as I'm feeling like I've thrown 2k down the pan

[Scottfer]

Update: I am getting battery low please charge to prevent loss of data warning every time the unit tries to connect (I have it plugged in charging at that point)

When I do manage to connect to network mode (with seconds to spare) everything works in the skytrack app but as soon as I quit out of the app the laser goes off and the top green light turns red.

Any advice would be appreciated

[doublebogey]

I get this "battery low please charge to prevent loss of data" warning as well when I start up in network mode and the ST somehow is not connecting to network (therefore thinks battery charge level is at zero?) - but after a few tries the ST connects to network, battery indication turns green and almost fully charged, and we're all good...

[SkyTrak_Seth]

Ok, so first, your unit is in Network Mode It will stay that way until you either 1) Force it back to Direct Mode in the SkyTrak app, or 2) do a hard reset on the bottom. The unit should only go all 3 greens when you are connected to an application, whether it be SkyTrak or TGC. I may need to investigate further as to how USB and Network Mode interact if used at the same time, even if USB is only to charge (ie does one try to override the other).

What happens if you disconnect your USB cable and just turn the unit on with Red/Amber/Green, then open the SkyTrak app and wait (with your computer connected the internet) - it should connect. Do you get the battery warning then?

Also, what PC app are you on? If older than v2.4.2, you will definitely need to update your software which will update the firmware on the unit (this affects battery)

[Scottfer]

Thanks Seth

I'll go back out once the kids are in bed.

I have not updated the app since I originally downloaded so hopefully that helps. I'll let you know soon.

[Scottfer]

Why didn't I ask this question a month ago.

I am using 2.4.2

What I was doing wrong was starting the skytrack after I had the software open, starting the skytrack first and it all worked first time.... I was originally advised by support to do it the other way around so maybe worth passing this little simple gem on.

Thanks Seth, 5* support as usual

[Scottfer]

As doublebogey says above I'm having the same issue. Tries to connect, says bat low then disconnects. Frustrating, just putting on an hours charge even though I'm sure it's almost full.