skytrak stuck with basic package

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  • taylor310
    Member
    • Sep 2016
    • 84
    #1

    skytrak stuck with basic package

    For some reason I can't get it to realize i have the game improvement package. I try to activate the game improvement and it takes me to a screen where i have an option to purchase it again. Anyone else have any issues with registration when they first started? Kind of bummed as I have TGC activated, but can't get it to work since my device thinks i'm basic.
    Tags: None
    • Sledge0001
      Advanced Member
      • Mar 2016
      • 421
      #2
      Does it show up as activated in your Skygolf account?

        Comment

        • taylor310
          Member
          • Sep 2016
          • 84
          #3
          It does actually. That's strange that the software isn't pulling that information?

            Comment

            • Sledge0001
              Advanced Member
              • Mar 2016
              • 421
              #4
              Maybe try to uninstall and reinstall the app.

                Comment

                • Brace33
                  Senior Member
                  • Sep 2015
                  • 181
                  #5
                  Do a reset on your Skytrak and make sure it is on the same network as your computer or iPad. I was having a lot of problems with my Skytrak until I reset the Skytrak and setup the network again.


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                  Quarry Golf Club V2 (L)
                  Metamora Fields V1 (L)
                  Metamora Fields Par 3 (L)
                  University Ridge V1 (L)
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                  Bellewood CC V1(L)
                  Stonewall North Par 3 (L)
                  Stonewall Old Par 3 (L)
                  The Ranch V1 (L)
                  Shenandoah BlueRed V1 (L)

                    Comment

                    • s0tiger
                      Junior Member
                      • Sep 2016
                      • 5
                      #6
                      I had the same problem about 3 weeks ago, my Skytrak didn't recognize the GIP license despite everything showing as registered on the website. I had to call and the customer service reps fixed it by re-syncing my account. Took about 10 minutes once i got them on the phone, for some reason the weekend online chat support couldnt fix it.

                        Comment

                        • SkyTrak_Seth
                          Manufacturer
                          • Nov 2014
                          • 1603
                          #7
                          Yeah, it sounds like you need to connect the unit to the SkyTrak app. Once it knows that you are using that serial number, then you can open the app connected to the internet and it will pull the membership data down for that device during the data sync - so the next time you connect it, it will write the new memberships (GIP/TGC) to the unit.

                            Comment

                            • brnixon
                              Member
                              • Aug 2016
                              • 49
                              #8
                              It may also be possible (I had this issue) that if you are using wireless direct connect, the application doesn't actually connect to the internet while connected to skytrak. There is a windows setting that decides which route to use. See this link: http://supertechman.blogspot.com/201...rough-one.html

                                Comment

                                • taylor310
                                  Member
                                  • Sep 2016
                                  • 84
                                  #9
                                  I contacted support and they got me working. I couldn't get the package applied to my account device, but they did it for me.

                                    Comment

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